Mercedes Benz Courtesy Car Representative

Career Opportunities with Walter's Mercedes-Benz

Careers At Walter's Mercedes-Benz

Current job opportunities are posted here as they become available.

Location: Mercedes-Benz Dealership
Job Type: Full-Time
Salary Range: $18.00 – $20.00 per hour (DOE)

At Mercedes-Benz, we are committed to delivering a world-class luxury experience at every customer touchpoint. Our Courtesy Car team plays a critical role in ensuring our service guests receive seamless, professional, Disposable and efficient transportation solutions while their vehicles are in for service.

The Courtesy Car Representative is responsible for managing the daily operations of the dealership’s courtesy and loaner vehicle program. This role ensures vehicles are properly assigned, tracked, cleaned, and returned while providing exceptional customer service consistent with Mercedes-Benz brand standards.

Greet service customers professionally and explain the courtesy/loaner vehicle process

Check customers in and out of courtesy vehicles accurately and efficiently

Verify valid driver’s license, insurance, and required documentation

Coordinate vehicle availability with Service Advisors and management

Inspect vehicles before and after use and document any damage

Maintain accurate records of vehicle assignments and returns

Ensure courtesy vehicles are clean, fueled/charged, and ready for use

Coordinate vehicle cleaning, fueling, and basic maintenance as needed

Assist with vehicle movement, parking organization, and lot flow

Provide clear communication and exceptional customer service at all times

Assist with shuttle coordination or dealership transportation needs

Support service department operations as assigned

Other duties as needed to support dealership operations

High school diploma or equivalent preferred

Valid California driver’s license with a clean driving record

Ability to drive automatic and manual transmission vehicles

Strong customer service and communication skills

Excellent organizational skills and attention to detail

Ability to multitask in a fast-paced environment

Prior dealership, rental car, or customer service experience preferred

Ability to stand, walk, and move throughout the dealership for extended periods

Ability to enter and exit vehicles multiple times per day

Ability to lift up to 25 lbs as needed

Competitive hourly pay: $18.00 – $20.00 DOE

401(k) Plan

Paid Time Off & Paid Holidays

Growth and advancement opportunities within the dealership