Guest Ambassador Supervisor - Morton Amphitheater

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

US Concerts is seeking a Guest Ambassador Supervisor. The Guest Ambassador Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Guest Services team within the venue. Duties may also include management functions.

WHAT THIS ROLE WILL DO

* Direct and supervise Guest Ambassador staff and other employees performing similar services as directed.

* Provide exceptional guest service by greeting and assisting guests and responding to guest inquiries and complaints.

* On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.

* Assist with managing breaks.

* Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.

* Oversee productivity and work assignments of the guest ambassador staff and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.

* Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

* Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.

* Assign and schedule team members to specific duties.

* Other tasks as assigned by the Guest Ambassador Manager.

WHAT THIS PERSON WILL BRING

* High School Diploma or equivalent

* At least 2 years in Guest Service and communications

* Creative thinker and problem solver

* Excellent verbal, written and interpersonal communication skills

* Acute sense of judgment, tact and diplomacy

* A strong sense of teamwork and ability to execute programs

* Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting .

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions…