Veterans Services Community Liaison

Veterans Services Community Liaison (Finance)

Applicants who previously applied to this posting do not need to reapply.

The Department of Veterans' Services is seeking a Veterans Services Community Liaison for its Riverside office.

The selected candidate will support the department by conducting intake assessments, developing service plans, managing and providing follow-up to cases, assisting with VA claims, connecting veterans to resources, engaging in outreach, providing community education, maintaining records, liaising with service providers, preparing reports, ensuring compliance, and staying updated on veterans' services and policies through ongoing training.

• Conduct intake assessments to identify veterans' needs; develop individualized service plans; provide ongoing case management with follow-ups, crisis intervention and advocacy to ensure successful service delivery.
• Assist veterans in navigating and filing VA claims and appeals; track progress and resolve delays; educate veterans about benefits and eligibility to empower informed decisions.
• Partner with local agencies, justice centers and community organizations to connect veterans with housing, mental health, employment, and other essential resources.
• Identify and engage veterans in need through outreach at community events, senior centers, colleges, and justice centers; build relationships with stakeholders to expand awareness of available resources.
• Provide education to various community groups and partners through workshops and seminars on services and resources available to veterans.
• Maintain accurate, up-to-date case notes and service records using designated systems (e.g., HMIS, Vet Pro); ensure data quality and integrity for reporting and compliance.
• Work closely with County departments, non‑profits and community organizations; serve as a liaison between veterans and service providers to deliver a continuum of care.
• Prepare reports on outreach activities, service outcomes and case progress; ensure compliance with county, state and federal regulations related to veterans' services and case management protocols.
• Stay updated on changes to veterans' services, VA policies and community resources; participate in ongoing training to enhance skills and service delivery.

• One year as a Veterans Services Representative I with Riverside County (OPTION I).
• Two years of case management experience, including the ability to chart patient progress to meet documentation requirements (OPTION II).

Graduation from an accredited college or university with an associate's degree. (Experience involving in‑depth interviewing and the securing of information from individuals in order to determine, on the basis of laws and regulations, the acceptance, rejection or categorization of actions, may substitute for the required education on the basis of one year of experience equaling one year of education.)

• Prior experience in veterans' services and benefits, case management, outreach, and follow‑up.
• Strong customer service, organizational, communication, and writing skills.
• Knowledge of procedures for obtaining services and benefits for disabled veterans and their dependents.
• A passion for serving veterans.
• Certification from the National Association of County Veterans Service Officers (NACVSO) is highly desired but not required.
• Experience in obtaining or contributing to budget preparation, grantsmanship, public relations, and marketing.

• Administrative principles applicable to program planning, implementation and evaluation.
• Organization and activities of the Veterans Administration and other veteran agencies.
• Community resources and their organizations and functions.
• Elements of supervision and principles of personnel management.
• Budget preparation and control; grantsmanship.
• Public relations and marketing.
• Ability to train and coordinate staff, analyze operations and services, interpret regulations, develop grant applications, monitor expenditures, establish effective relationships, and prepare clear oral and written reports.

• Possession of a valid California Driver's License.
• Employee must obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) within 12 months of employment.
• Service in the Armed Forces of the United States with an honorable discharge is desired but not required.

This recruitment is open to all applicants.

Applicants who are current County of Riverside employees and/or current employees of the Department of Veterans' Services may be considered before other applicants depending on the volume of applications received. Qualified applicants may be considered for future vacancies throughout the County.

For specific questions regarding this position, contact Genesis Ochoategui at gochoategui.