Customer Specialist

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Overview

We’re the Industry Leader Because of Leaders Like You. Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!

We’re the Industry Leader Because of Leaders Like You. Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented New Customer Specialist to join our inside sales team, focusing on driving growth and sales. Must have the ability to work a flexible schedule, including days, and weekends.

As part of the Orkin sales team, you get the advantage of a highly persuasive pitch: top-notch service from an iconic brand name and the industry leader with almost 125 years of protecting homes and businesses. That’s backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros and the Orkin Guarantee that demonstrates our commitment to customer satisfaction.

This role combines your competitive drive and your desire to be part of a talented team. You’ll have the opportunity to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business.

You’ll have more than a job
—you’ll have a career with growth potential and benefits that go beyond the basics. This includes a competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With Orkin’s award-winning training program,
you’ll receive all the tools you need to succeed
. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power?
Apply now!

Responsibilities

• Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment
• Achieve sales goals through prospecting:
• New business and leads
• Lost lead campaigns
• Unrenewed service lists
• Seasonal Outbound sales campaigns focused on mosquito sales
• Win-back call campaigns
• Backlog cancel recovery calls
• Utilizing marketing tools to drive new business development
• Display and practice a high level of integrity and ethical standards
• Self-motivated with the ability to work independently
• Excellent follow-up and quality assurance with each task
• Proficiently navigate a Windows-based & Web based system to perform data entry
• Utilize strong listening skills and probing questions to identify and evaluate the customer needs
• Use strong communication skills to communicate/empathize with customers
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information
• Work well within a team
• Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Attend regular team meetings to improve skills, share best practices and hear key communications
• Exercise consistent independent judgment and discretion in matters of significance

We Offer…

• A Competitive Compensation package
• Earnings between $18.00 and $18.00 per hour, plus sales commission
• Comprehensive benefits package including medical, dental, vision & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick time
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Inclusive training programs as the industry leader

Why Orkin?

• Founded in 1901, Orkin Pest Control is a global residential and business service provider
• Consecutive years of improved earnings with over 2…