Member Specialist

Member Specialist – Sam's Club

Location: 6363 Valley Springs Pkwy, Riverside, CA , United States of America

• Maintains area of responsibility in accordance with Company policies and procedures, properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member and identifying member needs, and assisting members with purchasing decisions and locating merchandise.
• Maintains self‑checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance and support to members regarding self‑service technology, processes member purchases, and assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Safeguards Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork, logs, and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with training Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans,queta and applying these in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties, and feedback.

• Customer Service experience.
• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; standard PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Mug EHourly wage range: $18.00 to $25.00 per hour, plus potential premiums of $0.35 tovelopment 3.00 per hour based on schedule, facility, season, or specific work performed.

• Seniority level: Entry level
• Employment type: Part‑time
• bishop function: Management and Manufacturing (Retail industry)

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.