Animal Services Supervisor

The Department has opportunities for Animal Services Supervisors in Jurupa. Training for these positions may take place in either Jurupa and/or San Jacinto. In addition, this recruitment may be used to fill future vacancies throughout Riverside County, including Coachella Valley and San Jacinto.

This is a fast‑paced position where the Animal Services Supervisor will provide oversight to the Animal Care Team, which consists of 10‑12 employees. The incumbent will plan and schedule the feeding and care to all animals within the shelter. The Animal Services Supervisor will train and motivate the Animal Care Team as they assist in adoptions, animal return and relinquishment, answer questions/calls, handle complaints, and provide support for constituents.

They assist in the hiring and training of employees, monitoring progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers. This position requires hands on animal handling, cleaning, and the ability to assist in humane euthanasia.

The department desires candidates who possess supervisory or lead experience, strong customer service background, verbal and written communication skills, and compassion, empathy, and a desire to work in public service.

Competitive candidates will have experience leading a team of customer service representatives, preferably with hands on experience in supporting a team and performing animal care. Chameleon or other animal care tracking software experience is also highly desired but not required. Candidates who are able to jump in and support a team are encouraged to apply!

Hours for this position can range from 10am-7pm Tuesday through Sunday, and the Animal Services Supervisor will be scheduled for weekends, events, holidays and on an on‑call basis.

The Riverside County Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.

• Plan, schedule, assign, train, and supervise the activities of the animal care staff including the care of animals, breed recognition, disease control, prosecution of violations of animal control ordinances and laws, and the impounding, releasing, sale, and/or destruction of stray or dangerous animals within a particular geographical area or program function; may act as the Animal Services Chief in the event of his or her absence.
• Oversee the administration and clerical work of an assigned department unit including, but not limited to, customer service, veterinary services, call‑centers, shelter services, admissions, citations, impounding, adoptions, spay and neuter, foster care, and licensing.
• May on occasion repair minor shelter facilities and maintenance issues; contact Facilities for work orders and equipment requests.
• May conduct inventory check of animals to ensure all animals are accounted for; may check inventory of supplies in warehouse; prepare food and supply orders for department operations; organize supplies.
• Enter licensing, spay/neuter, surgery, microchips, vaccines, adoptions, foster logs, transfers, and release information into database.
• Answer customer complaints and provide conflict resolution management.
• Oversee the processing of adoptions, euthanasia requests and intend to comply reports.
• May handle cash payments for animal services fees; balance and count cash at the close of business.
• May conduct audits on reconciliations, microchip transactions and licensing transactions.
• May direct the operation of an animal shelter including feeding, kenneling and the general handling of animals, marketing efforts to encourage redemptions and adoptions of animals, and interviewing and selecting new employees.
• Plan and participate in departmental training programs for assigned staff; conduct courses and evaluate employee achievements and course effectiveness; prepare performance evaluations…