CRM Specialist

Client Relationship Management (CRM) Specialist

The Client Relationship Management (CRM) Specialist will apply their skills as a seasoned database professional to support and grow the capabilities of the Slate platform to meet the needs of Undergraduate Admissions. They will recommend, implement and manage a large variety of emails to ensure timely deployment, population management and reporting. This position will also develop, deliver, and maintain template libraries, queries, and reports within Slate.

They will maintain data integrity and conduct on‑going analysis of business processes that align with overall department goals. The role requires strong interpersonal communication skills, the ability to lead or coordinate projects, and to work with other departments such as enrollment marketing. The specialist will work with undergraduate admissions staff and provide documentation and training as needed. They must think critically and creatively about how the Slate platform can be used to increase efficiencies and provide a more holistic experience to students, parents, and counselors, achieving enrollment goals while adapting to a diverse team of individuals with varying technological knowledge and working independently to see projects through to completion.

• Recommend, implement, and manage a variety of email campaigns for timely deployment and population management.
• Develop, deliver, and maintain template libraries, queries, and reports within Slate.
• Maintain data integrity and conduct ongoing analysis of business processes aligning with department goals.
• Lead or coordinate projects and collaborate with departments such as enrollment marketing.
• Provide documentation and training to undergraduate admissions staff.
• Think critically and creatively about leveraging Slate to increase efficiencies and enhance the experience for students, parents, and counselors.

The Undergraduate Admissions office is hybrid in‑person/telecommute. There is an opportunity for this position to be fully remote upon approval from the Director of Undergraduate Admissions.

Salary range: $75,900 – $133,200 annually. Expected pay: $75,900 annually.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.