Project Manager, Program ​/ Project Manager, Operations Manager

Description

Pay Range: $70,163.60 - $90,077 YEARLY DOE

Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES:
Safety, Quality, Humility, Integrity, and Team Spirit. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management.

• Manages and directs the day-to-day operations of the Program Support staff.
• Analyzes internal business systems to ensure compliance with Industry regulations, TPA guidelines, and IICRC standards.
• Oversees the development and implementation of policies and procedures that ensure timely, and accurate billing that complies with program requirements, insurance guidelines, and Industry standards.
• Constantly improves and updates internal processing procedures to ensure excellent delivery of insurance/program services.
• Creates, modifies, updates, and implements insurance carriers  guidelines as needed.
• Designs performance plans for underperforming branches; improves through training sessions and implementation of best practices.
• Analyzes data to track and report to the insurance service contract representatives; oversees claims management and reporting, as required.
• Communicates with Branch and Corporate Managers to discuss any new and existing insurance service contracts, and procedural changes; answers ongoing issues relating to insurance projects; aids with billing discrepancies, and issue resolution whenever necessary.
• Designated point of contact for all program related accounts; communicates with current insurance program representatives to review score cards, and service results, to retain and enhance our relationship.
• Responsible for the onboarding process of Insurance carriers, and TPAs.
• Collaborates with CRO in administration of insurance service contracts.
• Requests COIs and other insurance service contract documents, on a timely basis, to complete service contracts and maintain compliance status.
• Manages and maintains Certificate of Insurance (COI) records for program related carriers.
• Responsible for the maintenance and administration of program related software and platforms.
• Manages resources and talent to meet department objectives:
  Talent management from recruiting, hiring, performance assessment, manage improvement and implements disciplinary actions - up to terminations, when necessary.
• Coordinate program issues with accounting and operations
• Reviews, approves program fees; disputes charges as needed.

• Bachelor s degree in Business Administration, Communications, or a related field; or equivalent years of experience.
• Proven experience in compliance program management related to the restoration industry.
• Experienced in supervising 3-4 support staff members.
• Thorough understanding of the restoration industry.
• Lead in development of department metrics and reports.
• Proficient in MSOffice, Programs related platforms, Xactimate or similar applications.
• Completion or in the process of completing IICRC WRT certification is a plus.
• Strong implementation skills.
• Methodical and diligent with outstanding planning abilities.
• Exceptional interpersonal skills.
• Superior oral and written communication abilities.

• Regulatory Requirements:
  Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Personal Protective Equipment (PPE):
  Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Physical Clearance:
  Successfully complete a pulmonary function test, including a respirator fit test, to ensure their ability to safely utilize the designated respirator selected for the role.
• Physical Hazards:
  Potential exposure to physical hazards, including vibration from equipment, the risk of falls in the workspace, exposure to extreme temperatures, and high noise levels.
• Chemical Hazards:
  Work may involve exposure to various chemicals, including solvents, adhesives, paints, and cleaning agents. Proper use, handling, and storage of these materials are essential to maintain a safe work environment.
• Biological Hazards:
  Work may involve exposure to biological hazards, such as mold, bacteria, and other pathogens commonly found in restoration environments.
• Safety Training:
  Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Reporting Safety Concerns:
  Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
• Emergency Procedures:
  Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

• Lifting and Carrying:
  Ability to lift and carry materials or equipment weighing up to 50…