Information Technology Technician

The Town of Truckee is hiring an Information Technology Technician to help keep Town services reliable, secure, and responsive for staff and the community. This is an entry-level, hands-on role with training and mentorship built in. You will provide first-level technical support, deploy and maintain devices, and help improve the end‑user experience across the organization. This position supports the Police Department and emergency services directly.

Your work helps keep mission‑critical devices and tools available, stable, and ready.

You will troubleshoot and resolve hardware and software issues for Town staff, install and configure desktops, laptops, mobile devices, and peripherals, and provide clear guidance so users can stay productive. You will support documentation, ticket follow‑through, and consistent setups that reduce repeat issues. You will also play a direct role in the Town’s device planning and lifecycle management. This includes maintaining accurate asset and inventory records, supporting device budgeting across departments, and coordinating with the IT team to plan refresh cycles and replacements.

As part of a modern IT team, you will help identify opportunities to standardize and automate routine work using repeatable device setups, endpoint tooling, and simple scripting or workflow improvements. You will also work with the larger IT team to evaluate and recommend hardware, software, and related technology solutions that meet operational needs and security standards.

You will be part of the Town’s cybersecurity effort as well. Working with the IT team, you will help keep devices updated and compliant, support secure configurations, and assist with basic vulnerability management activities such as patch coordination, tracking remediation tasks, and documenting outcomes.

You are service‑oriented, calm under pressure, and able to communicate clearly with non‑technical users. You are organized, follow issues through to resolution, and motivated to learn. You bring basic IT support experience and a strong customer service mindset.

Under direct supervision, performs a variety of technical duties to support desktop computers, mobile devices, and/or networked infrastructure including troubleshooting hardware and software and providing customer support and user training; installs and configures mobile workstations, desktop computers, and related peripheral equipment; and performs related duties as assigned.

Receives direct supervision from assigned supervisory and/or management personnel. Exercises no direct supervision over staff.

This is an entry‑level classification and initially under close supervision, incumbents with basic information technology experience, learn the Town’s information technology systems and a wide variety of technical support practices and procedures. As experience is gained, assignments become more varied and are performed with greater independence. Positions at this level exercise less independent judgment and initiative in matters related to work procedures and methods.

Work is supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Provides first level technical support and assistance to end users to Town information technology equipment; provides information, answers questions, and addresses issues and concerns from staff.
• Researches, resolves, and follows up on user problems; identifies and escalates situations requiring urgent attention; follows up with users to ensure issues are resolved.
• Installs, configures, and upgrades computers and associated hardware, peripherals, operating systems, and software across disparate platforms; loads and tests specialized applications and security devices; ensures connectivity to networks and servers.
• Creates…