Consumer Services Coordinator; Case Management Riverside Adult West

Overview

Description

SUMMARY:

Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) is responsible for coordinating the services and supports that are available to persons with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. This position has no supervisory responsibility. This position serves consumers in the Riverside Adult West area, which includes driving to Jurupa Valley, Jurupa Hills, La Sierra, Riverside, Mira Loma, Pedley, Rubidoux, Woodcrest, and Glen Avon.

Mileage reimbursement for business travel is paid out monthly.

Hourly Range

• $25.6712 - $39.8245

Generous Benefits Package And Employee Perks

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• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
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• Responsible for a CSC’s daily responsibilities in providing case coordination services for consumers.
• Utilize Person-Centered Planning strategies to create and execute the IPP for consumers, generate progress reports, and conduct annual reviews.
• Evaluate the consumer’s progress and plan as identified in the IPP; create and implement IPP Addendums, as needed.
• Provide advocacy services to consumers and their families. Attend relevant meetings (IEP, ITP, IHC, etc.) and prepare paperwork as necessary.
• Seek out and utilize generic resources on behalf of consumers and their families.
• Complete individual or family crisis intervention and document activities.
• Complete Special Incident Reports promptly and inform representatives of other agencies as appropriate.
• Coordinate consumer assessments (medical, psychological, developmental, educational, vocational, OT/PT, and others).
• Complete placement and liaison activities, as required.
• Ensure Medicaid Waiver standards are maintained and documentation completed timely.
• Arrange for placement of consumers in residential facilities, day programs and/or other training programs as clinically indicated and approved by the Interdisciplinary Team.
• Complete facility audits (ICRC 513 form) as required and when facility problems are identified.
• Identify situations in vendored programs requiring attention of Quality Assurance and/or Resource Development and Transportation Program and make the appropriate referral.
• Keep the manager informed of caseload status, community activities, and unusual or difficult case situations.
• Participate in case conferences and interagency meetings, as needed or assigned.
• Provide case coordination coverage as directed when a CSC is absent or there is no assigned CSC.
• Mentor new employees as directed by the manager.
• Complete IRC’s orientation and new staff training sessions.
• Visit Level 2, 3 and 4 residential facilities and day programs as assigned.
• Participate in at least one Quality Assurance evaluation/audit annually.
• Complete administrative requirements daily and timely, including Purchase of Service forms, maintain/update consumer file information, and document all activity in Target Case Management (Title 19) notes with a minimum of 400 units per month; complete at least 95% of required case-related paperwork within designated time frames.
• Facilitate the purchase of services identified in the IPP.
• Prepare for compliance, eligibility, and other administrative reviews.
• Maintain and expand relevant knowledge; attend mandatory trainings and required CEUs.
• Contribute to a collaborative team environment and adapt to changes and new priorities.
• Handle a hybrid work environment (office, remote, and field) while maintaining productivity.
• Organize travel to visit consumers, families, vendors, etc., efficiently and effectively.
• If bilingual, utilize skills as required.
• Use office equipment properly and report repairs; keep the work area neat; comply with IRC’s safety rules and Injury and Illness Prevention Plan.
• Utilize IRC IT systems and equipment,…