Medical Front Desk Supervisor

Front Desk Supervisor – Large Clinic in Riverside

We are seeking a dynamic, experienced Consulting Front Desk Supervisor to join our esteemed healthcare team. This role is pivotal in ensuring the smooth operation of our front office and providing exceptional patient care.

Salary: $25 - $30 per hour

• 401K
• Team Environment
• Health Insurance
• Room for Growth

• Oversee and coordinate all front desk activities, including patient registration, appointment scheduling, billing, and customer service.
• Train, mentor, and supervise front desk staff to ensure adherence to healthcare regulations and standards.
• Develop and implement effective policies and procedures to enhance front office efficiency and patient satisfaction.
• Liaise with medical professionals to ensure seamless communication and coordination of patient care.
• Handle patient inquiries, complaints, and issues professionally and promptly, ensuring patient satisfaction.
• Maintain a clean, organized, and welcoming front office environment.
• Monitor and manage patient flow, ensuring minimal wait times and optimal patient experience.
• Handle sensitive information confidentially and in compliance with HIPAA regulations.
• Collaborate with management to assess, plan, and implement front desk operational strategies.

• Minimum of 5 years of experience in patient care or a medical front office role, preferably in a supervisory position.
• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Profound knowledge of healthcare office operations, including patient scheduling, billing, and customer service.
• Strong leadership skills with an ability to motivate and guide a team.
• Excellent interpersonal and communication skills.
• Proficiency in using medical software and office equipment.
• Ability to handle stressful situations and high patient volumes while maintaining a calm, professional demeanor.
• Knowledge of healthcare regulations, including HIPAA and patient rights.
• Exceptional organizational skills and attention to detail.
• Ability to multitask, prioritize tasks, and make sound decisions quickly.
• Proven record of providing excellent customer service and patient care.

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