Community Health Worker

Overview

SUMMARY:

Under the general supervision of the Program Lead, the Community Health Worker is responsible for working effectively with and as part of the multidisciplinary team to support Members in improving their whole health. Plans and coordinates outreach and engagement activities, which are primarily field based. The Community Health Worker is a collaborative member of the Enhanced Care Management (ECM) team, which includes Members, families, and other professionals.

• Active coordination and follow-up for patient care quality metrics.
• Patient assessment completion and follow-up.
• Assist ECM team in engagement efforts of eligible Population Health Program Members.
• Assist Members in navigating healthcare systems.
• Follow up by phone and in person with eligible Members, helping Members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing this information with the multi-disciplinary team and providers to ensure a holistic approach to delivery of care.
• Distribute health promotion materials.
• Connect Members to external and/or community social services and supports they may need.
• Advocate on behalf of Members with health care professionals.
• Patient outreach and scheduling for office, annual and hospital follow-up visits, in a timely manner.
• Case Management
• Other duties as assigned

Education/Certification

• Community Health Worker (CHW) Certification, or a minimum of 2 years of experience as a CHW, Promotora, or Health Navigator, or 2 years of experience working in community outreach, customer service, or within a medical, Behavioral Health or substance use disorder program.
• Current (and must maintain) California Driver's license.

Skills/Experience

• Demonstrated skills and experience with problem solving complex systems issues.
• Demonstrated ability to work productively with minimal direct supervision.
• Demonstrated computer skills, including accurate data entry.
• Demonstrated knowledge of and skill utilizing electronic medical records.
• Ability to take and record member/patient vital signs.
• Highly organized and able to set priorities for workflow and completion.
• Excellent communication skills with patients, staff, and the public.
• Comfort with travel (by car) within greater Riverside County to events and member homes.

• Bilingual