Sheriff's Communications Officer II-Laterals

Overview

The County of Riverside Sheriff's Office is seeking experienced 9-1-1 Dispatcher Sheriff  Communication Officer II to support the Palm Desert and Riverside locations. If you are currently employed by a California POST agency as a 911 Dispatcher, we encourage you to apply.

This Sheriff  911 Communications Officer II is the full journey level class in the Sheriff  911 Communications Officer series. Incumbents provide emergency and routine services Countywide from one of the Sheriff  Communications Centers. These responsibilities require a high degree of discretion, initiative, and independent judgment as unprecedented situations routinely arise. This class is distinguished from the Sheriff  911 Communications Officer I, which is a trainee level under direct supervision, and from the Senior level which leads and provides initial and ongoing training.

Please note the Sheriff  911 Communications Officer II position has opportunity for POST pay incentives (in addition to hourly wage):

• 4% per hour worked for Basic POST Certificate
• 7% per hour worked for Intermediate POST Certificate
• 12% per hour worked for Advanced POST Certificate

• Fully Paid Training
• Uniforms Provided
• Bilingual Pay
• Night Shift Differential Pay
• Training Officer Pay
• Department Wellness Resources
• Potential for Advancement and Special Assignments

The law enforcement professionals of the Riverside County Sheriff  Office, with a staff of over 3,600 dedicated men and women, cover over 7,300 square miles in southern California. The Sheriff  Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.

• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.
• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.
• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.
• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.

• Education: Possession of a high school diploma or equivalent (e.g., GED).
• Experience: Completion of all phases of training, including the Public Safety Answering Point (PSAP) position, Back-up radio and two (2) primary radio channels as a Riverside County Sheriff  911 Communications Officer or twelve (12) months in the operation of emergency radio dispatch equipment in a law enforcement agency.
• Certification: A valid POST Dispatch Certification is required.

Competitive
:
Candidates who have recent/current dispatch experience within the last 12 months are considered highly desirable.

• Knowledge of: The functions, operations, rules, and regulations of the Sheriff  Department; modern office practices and procedures; operation of standard office equipment; proper English language usage, spelling, and grammar.
• Ability to: Learn codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, TDD equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear calls and transmissions in noisy environments;…