Operations Specialist II

Under the direct management of the Central Operations Manager, the Central Operations Specialist II will assist in operational and payment functions, to provide support to the offices and customers of the Bank. The Central Operations Specialist II has working knowledge of the products and services designed for business and consumer customers and has the knowledge to perform routine and non‑complex tasks independently in a timely manner with general guidance from supervisor/manager.

All employees should embrace C3bank’s mission statement and incorporate it into their daily interactions.

• Understands wire processing as they relate to domestic, international and Foreign Currency (FX).
• Prepare, input, verify and release wires with the highest degree of accuracy in primary and back‑up wire systems
• Review and perform OFAC reviews
• Knowledgeable and familiar with wires processing systems; such as Fiserv Wire Xchange or Fedline Advantage.

• Processing Exception Items (EIM)
• Incoming/outgoing collections
• Adjustments and related processes

• Debit Card fraud alert
• Charge back and related processes
• EFT Claims

• Handle all Legal Processing with support of COS III

• Responsible for continuous training and development around job responsibilities
• Other duties as assigned by supervisor/manager.
• Back‑up Central Operations Specialist job duties, as needed

• Provide great service to internal and external customers
• Completion of required training assigned by due date
• Comply with all C3bank Policy and Procedures
• Duties will be conducted in accordance with all regulatory requirements including those specified in C3bank’s Policies and Procedures

• N/A

Knowledge of, adherence to, monitoring and responsibility for compliance with state and federal laws and regulations affecting the financial services industry as they pertain to this position including but not limited to the following:
Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti‑Money Laundering and Customer Information Program, Customer Privacy requirements, protecting customer Privacy and the Community Reinvestment Act.

• Work requires good written and verbal communication.
• Great interpersonal skills.
• Work requires willingness to work a flexible schedule.
• Time management, prioritizing, multi‑tasking and communication skills

The specific minimum competencies (education and experience) required to perform this job successfully. An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 3+ years of back‑office banking experience
• Good organization skills
• Detail oriented
• Excellent time management, multi‑tasking and communication skills
• Ability to prioritize and identify responsibilities requiring immediate attention
• Must be able to work in a team environment
• Knowledge of basic math and problem solving
• Ability to operate a computer
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of banking applications and operations; preferably Fiserv and their ancillary softwares
• Ten‑key by touch
• Must have a high school diploma or equivalent
• Adherence to the Bank Secrecy Act and Anti‑Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank’s customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves walking, talking, hearing, writing, using hands to handle, feel or operate objects, tools or controls, and reaching with hands and arms and required to sit for long periods. Vision is required to read documents, reports, computer screens and include close vision and the ability to adjust focus.

The individual in this position may be required to push, pull, lift and/or carry up to 25 pounds.

The noise level in the work environment is usually moderately quiet.