Community Banker

Overview

Title: Community Banker

Division: 06 - Retail Banking

Branch: RBC 6 - Hemet

Located at: 1690

E. Florida Avenue, Hemet, CA 92544

Job Type: Non-Exempt/Prime-Time (32-38 hours/week)

Hourly Range: $19.00 - $22.00 per hour

Founded in 1956 by Gordon Blunden, Provident Savings Bank was built on the vision of creating a lasting business that would serve the community for generations. Our mission is to empower and support our community by offering exceptional financial services with integrity and a personalized touch. We foster a positive, supportive work environment for our employees, providing opportunities for professional growth, competitive benefits, and a culture of respect and collaboration.

By investing in our team, we ensure they can deliver the best service to our customers. Together, we focus on building enduring relationships, supporting local growth, and contributing to the overall prosperity of our community.

The Community Banker is responsible for providing superior customer service at the retail banking center, receiving and processing funds as required, balancing out all daily transactions, and successfully cross-selling services and products of the Bank. This is a prime-time position, which typically involves working between 35 and 38 hours per week. The role is also eligible for a comprehensive benefits package, including medical, dental, and vision insurance, as well as accrued vacation, sick leave, and personal time.

Monday through Thursday:
Approximately 8:30 a.m. to 5:30 p.m.
Friday:
Approximately 8:30 a.m. to 6:30 p.m.
Saturday:
Approximately 9:30 a.m. to 2:30 p.m. (half-day shift)

The hourly pay for this position is $20.00

• Manager:
  Branch Service/Operations Manager
• Next-Level Manager:
  Community Banking Manager
• Senior Manager:
  Senior Vice President, Retail Banking

• Will meet or exceed all established goals and objectives for this position.
• Performs all tasks in full compliance with established policies and procedures; tasks include posting deposit and withdrawal transactions, and handling all check-cashing requests in full compliance with Regulation CC.
• Maintain and ensure that approved cash drawer limits are adhered to as outlined in the cash control procedure, and maintain proper records of all transactions; balancing of cash drawer daily; when required, may assist in proofing daily transactions.
• Responsible for designated duties, which may include completion of money orders, cashier checks, and processing of loan payments; ensure proper customer identification is received and collect service fees, as applicable; and merchant transactions as required.
• Professionally and effectively maintain a level of communication throughout all customer interactions, including explaining various decisions made on transactions.
• Ensure that all security procedures are adhered to, including opening/closing procedures, cash drawer limits, dual control functions, elder abuse reporting, and compliance with BSA regulations.
• Actively generates new business relationships and participates in outside sales activities including: cold calling, prospecting, community events, telemarketing, Bank-At-Work events, etc. Possess strong presentation skills and the ability to creatively develop new business relationships inside and outside of the branches. Flexibility to participate in offsite business development endeavors and maintain a business pipeline.
• Arrange transfers between accounts; handle loan payment transactions; accurately prepare documents (e.g., visa debit card applications, lost/stolen cards) and file related records.
• Assist in handling daily mail, process deposits and loan payments, maintain confidentiality of financial information, and protect passwords, teller numbers, and keys/combos.
• Maintain inventory of supplies, forms and equipment; recommend additions or deletions to the Community Banking Manager.
• Establish and maintain records and files for banking operations; arrange mail pick-up, opening, delivery and depositing as necessary.
• Ensure that all credit card cash advance transactions are handled per policies with proper identification and approval.
• Demonstrate product knowledge and seek opportunities to explain, promote, or cross-sell bank services while delivering quality customer service; maintain a prospect log and follow up with potential relationships.
• Maintain a high level of job performance to meet/exceed department goals.

This position generally does not supervise other staff members.

• High school diploma or equivalent.
• Successful completion of in-house training program or other approved training program.

• Must maintain working knowledge of all federal and state banking regulations as they relate to tasks performed.
• Must have ability to work well with customers and staff, both in person and by telephone; good interpersonal skills.
• Sales skills a plus.