Consumer Loan Officer

SUMMARY

As a Consumer Loan Officer you will provide excellent member experience, internal and external, while acting as main point of contact throughout the application process by phone. Responsible for originating Consumer loan applications, reviewing applications in-progress and communicating denial reasons by phone.

• Analyze and process Member requests for consumer lending transactions, including submitting loan applications. Accurately perform tasks associated with the origination, processing, and funding of consumer loan products (e.g., personal loans and credit cards). Request and gather relevant documentation such as income verification, registrations, and purchase orders. Prepare loans for funding by ensuring all documents and terms are correct and forms are properly executed.
• Communicate all loan decisions (approvals and denials) and advise Members on specific requirements for approval.
• Provide services by assessing Member needs and addressing their financial concerns. Maintain a working knowledge of consumer lending products, including DMV and ancillary products such as GAP, MBI coverage and Debt Protection. Identify Member needs and make proactive recommendations for products and services, including referrals to Affiliate services such as Auto Expert. Convey accurate information regarding processing times and product details.

• Act as a subject matter expert when handling inbound inquiries regarding the full consumer lending lifecycle, including new applications, status updates for loans in progress, and detailed explanations of adverse action (denial) reasons.
• Follow-up via telephone and electronic correspondence to review loan decisions, provide guidance on next steps, and facilitate the collection of supplemental documentation required for final approval.

• High School diploma or equivalent.
• Min 3-5 years sales in Consumer Lending/ Financial Industry experience
• Record of performance that highlights positive employee relationships, teamwork, initiative, and personal excellence.
• Effective organizational skills.
• Management of high-volume pipeline.
• Accurately calculate and verify income.
• Extensive knowledge of credit reports.
• Critical thinking skills.
• Ability to submit complete loan packages to funding.
• Experience with documenting follow up processes.
• Excellent written and verbal communication skills.
• Background in achieving and exceeding Sales goals.
• Knowledge of DMV paperwork

• Vacation (10+ or Minimum Days)
• Sick (8 Days)
• Holidays (11 Days & 1/2 Day Christmas Eve)
• Birthday & Anniversary Day Off
• Community Volunteer Events
• Social Events & Outings
• Event & Venue Discounts

• Competitive Pay
• Stakeholders
• 401k Dollar-for-Dollar Match up to 6% (after one year of service)
• Business Attire Allowance
• Annual Performance Review & Increase
• Wellness Incentive
• Tuition Reimbursement
• Awards, Recognitions & Incentives
• Free Checking & Savings Accounts
• Discounted Employee Loan Rates

• Kaiser and Cigna Medical & Prescription Plans
• Fitness Challenges & Gym Access
• Onsite Wellness Programs
• Medical & Dependent Flex Spending Account