Carrier Team Associate

About the Carrier Team

The Carrier Team assists as the bridge of communication between the Hub Accounting teams and our Insurance Carrier and Broker partners. As a service and support unit, they work closely to ensure carrier inquiries and documentation are thoroughly researched and resolved.

The Carrier Team Associate plays a key role in supporting accurate financial transactions by reviewing and routing carrier documentation, including statements, invoices, and related materials, to the appropriate teams. They verify documentation for accuracy, handle first-level inquiries, and conduct research to support correct commission posting. This role also involves professional communication with carriers while representing Accounting.

• Review and validate carrier documentation, including statements, invoices, and supporting materials, to ensure accuracy and completeness before routing to the appropriate accounting teams.
• Act as a key liaison between carriers and internal teams, handling first-level inquiries and representing Accounting with professionalism and clarity.
• Communicate effectively with carriers and brokers through email, phone, and in-person interactions to support partnership and resolve documentation-related questions.
• Analyze documentation to identify inconsistencies or missing information and follow up to resolve issues that could delay transaction processing.
• Maintain organized and accessible records within broker management systems, following internal procedures.
• Contribute to a collaborative team environment, supporting shared goals and assisting with evolving priorities as needed.

• High school diploma or equivalent; additional education in business, accounting, or a related field is a plus.
• Experience in a support-focused role such as banking, finance, collections, help desk, or client solutions.
• Proficiency in Microsoft Office Suite, especially Excel, Outlook, and Word.
• Clear and professional communication skills—written, verbal, and in-person—with confidence in engaging carriers and brokers via email, phone, and face-to-face interactions.
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities in a dynamic environment.
• Ability to thrive in a collaborative team environment that values partnership, shared success, and mutual support.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states:
The expected salary range for this position is $19.00- $26.50 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Disclaimer
: “By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.”

Department:
Accounting & Finance

Required Experience:

2-5 years of relevant experience

Required Travel:
No Travel Required

Required

Education:

High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.