Customer Service Trainer

Job Description

We are currently seeking a Customer Service Trainer to lead the development and delivery of training programs that ensure our customer service teams provide exceptional support. The ideal candidate will bring a passion for coaching, a talent for communication, and a deep understanding of customer service strategies.

• Design, implement, and update customer service training programs
• Deliver engaging in-person and virtual training sessions
• Evaluate training effectiveness and make improvements based on feedback and performance metrics
• Support onboarding and continuous education for customer service representatives
• Collaborate with leadership to identify skill gaps and training needs
• Maintain detailed training documentation and manuals
• Monitor compliance with quality standards and company procedures

• Proven experience as a trainer, preferably in a customer service or call center environment
• Strong presentation, coaching, and interpersonal communication skills
• Ability to develop and deliver instructional materials effectively
• Proficient in using training tools and platforms (e.g., LMS, video conferencing, etc.)
• Excellent time management and organizational skills
• Bachelor’s degree in Communications, Business, Human Resources, or a related field preferred

• Competitive salary ($52,000 - $59,000 annually)
• Opportunities for professional growth and internal advancement
• Supportive team culture focused on collaboration and development
• Paid time off, holidays, and wellness days
• Health, dental, and vision insurance packages
• Ongoing training and certification opportunities