Community Associate, Customer Service​/HelpDesk

Join to apply for the Community Associate role at Regus.

Address: 11801 Pierce Street, St 200, 92505 Riverside, California.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers arrive all throughout the morning; you handle Wi‑Fi changes, package notifications, directions to meeting rooms, set up projectors, and charge services accurately. You manage customer requests, send emails about packages, sort mail, and answer requests for printing and invoices.

Throughout the day you also support service portal tickets, plan networking events with the Community Manager, create and print e‑invites and posters, and welcome prospective members. At the close of the day you wrap up meetings, direct groups to nearby restaurants, tidy the space, and head home.

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $20.21
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

Entry level

Full‑time