Events Center Usher; On-Call

Summary

The Events Center Usher position acts as a welcoming, knowledgeable, and informative presence to guests attending scheduled activities in the University’s Events Center by performing the following duties. This is an on‑call position.

• Maintain a highly visible presence to arriving guests
• Present a pleasant demeanor while responding to guest inquiries.
• Provide directions to assigned and general seating areas and guest facilities/services.
• Resolve seating disputes through direct interaction and, if necessary, summoning of supervisor.
• Report to a supervisor any urgent or concerning situations or behaviors.
• Act as directed by supervisor to coordinate response of emergency medical or other services to occurrences within or adjacent to the Event Center.
• Assist guests in exiting during routine and exigent circumstances.
• Answer general questions about the University and Athletics Department.

Other duties may be assigned.

This position has no supervisory responsibilities.

• Valid basic first aid certification from the American Red Cross or other recognized provider.
• Ability to provide excellent customer service to guests.
• Ability to read and write at a level appropriate to the duties of the position.
• Ability to use independent judgment and to manage and impart confidential information.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
• Ability to maintain confidentiality.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to create, compose, and edit written materials.
• Ability to resolve customer complaints and concerns.
• Ability to investigate and analyze information and to draw conclusions.