Construction Project Manager

Position Overview

Construction Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepare/review documentation to include notes, photos and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, and supervise technicians assigned to the job.

You will need excellent technical skills and customer service skills to work through difficult situations.

You may assist the Estimator or be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. A basic construction background is required, including understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes. You will contribute to solving client needs and supporting company growth.

• Retrieve work orders, check route for travel, ensure appropriate equipment and supplies are loaded on the truck, and arrive at the work site
• Complete assigned jobs according to company processes, maintaining quality control within the budget of each job
• Monitor active residential and/or commercial jobs and communicate with customers
• Maintain records of personnel and resources used on projects and communicate billable events to others
• May be responsible for creating estimates in applicable software
• Inspect and scope jobs onsite and work with Project Manager/Crew Chief/Lead Tech on the scope of the job
• Document/review loss with clear, descriptive job photos and upload into the operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicate conversations and key information on the job using the notes feature in required software
• Estimate using carrier audit standards and manage the estimate based on client feedback
• Explain the drying process and next steps to resolution to customers using printed materials as a guide
• Interface with adjusters and customers in person, by phone, and virtually to resolve issues and answer questions about the loss
• Perform quality assurance inspections after completion and obtain customer signatures for approval; request payments when necessary
• Prepare documentation and pictures per company policies to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

• High school diploma or equivalent; college degree preferred
• Strong knowledge of insurance restoration and/or construction industry
• Valid Driver's License and satisfactory driving record
• Ability to work independently or lead a team
• Professionalism, maturity, and customer service orientation
• Experience managing teams of 2 or more
• Experience entering data using a tablet or mobile device
• Strong verbal and written communication skills
• Strong problem-solving and customer service skills
• Ability to prioritize activities and meet deadlines
• Working on-call schedule is required
• Must have construction experience
• Certifications preferred: ASD, FSRT, OCT, WRT

The physical demands are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

• Move up to 70 pounds; lift, carry, push, pull objects as needed
• Stand and walk for extended periods; lifting, squatting, crawling, and crouching required
• Express or exchange ideas and receive and act on detailed information
• Respirators may be required in certain situations and must seal to the face
• Work in varying indoor and outdoor environments

The statements describe the general nature and level of work and are not exhaustive. The company reserves the right to modify this description. This job description does not create an employment contract; employment is sonable accommodations may be made for individuals with disabilities.

Base pay range: $25.00/hr - $35.00/hr

Compensation: $25.00 - $35.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining Service Master, you’ll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee; inquiries should be directed to the franchise location.