Cross Reference On-Site Specialist

Work Location Type:
Remote

Req Number 327387

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,  offers customers access to more than 14 million products, and  offers more than 24 million products. For more information, visit

This position is hourly. The anticipated base pay compensation range for this position is $24.91 and $31.16

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Cross Referencing Onsite Specialist is responsible for supporting Grainger's business growth by completing onsite customer data collection projects and identifying equivalent Grainger Redbook items. This role leverages product and industry knowledge, along with cross-referencing tools, to deliver accurate product matches. The position collaborates with internal stakeholders and gathers item-level product data at customer sites to ensure alignment with quality standards.

It also manages travel, expenses, timelines, and customer communication to ensure a positive customer experience.

• Apply working knowledge of MRO (Maintenance, Repair and Operations) industry and product information and to identify equivalent Grainger products for customer requests following established procedures.
• Travel up to 80% to customer locations to gather detailed product information about customer inventory needs.
• Arrange travel, file expense reports, submit project documents, and provide updates in accordance with project timelines under general guidance.
• Regularly communicate capacity and progress updates with team, leaders and other stakeholders
• Develop and maintain proficient knowledge of the Grainger assortment and cross-referencing tools and processes.
• Share insights from daily work to support operational improvements and collaborate on enhancements based on stakeholder feedback.

• High School Diploma/GED or equivalent technical experience required
• 2+ years in MRO experience in sales or customer service or equivalent work experience in technical field (I.E. Production Maintenance, Electrical, Safety, Metal Working) required
• In depth working knowledge of a wide variety of MRO industries and product lines
• Ability to collaborate cross-functionally across all organizational levels to solve operational challenges.
• Ability to adapt to new technologies and…