Assistant Manager - Customer Service

The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Thai Express The Coffee Club, Bread Talk, Ribs and Rumps, Riverside, Penang Street, and Poulet.

Job Purpose:

To co-ordinate & well-plan of selling company’s product both internal & external customers and make surethat the products can definitely meet customer needs with 100 % customer satisfaction following within the business development department & company policy.

Main Responsibilities:

• Handle export customer business on day-to-day operation.
• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Responsibility to check & follow up P.O. (Purchasing order) from customers.
• Seek information from internal and external sources and prepare reports in required formats bymonthly update (e.g. market trends, price index, competition, product innovation, packaging and soforth).
• Consolidate and validate data from teams to prepare monthly and quarterly reports.
• Prepare reports, presentation, documents, or other materials as requested.
• Analysis of Monthly / Yearly, and the supervisors consider a Key Performance Indicator of the agencyand the promotion track to meet its objectives.
• Work on ad hoc projects as assigned.
• System Quality
  • Quality system GMP, HACCP, HALAL, ISO 9000, ISO 22000, TIS/OHSAS 18001
  • ISO 14001,ISO 50001
  • Food safety team follow name list TN-SP-HA-002

• Robust sales analysis capabilities.
• Initiatives in response to customer demand and keep pace with market trends.
• Ability to communicate in English.
• Great computer and problem-solving skills.
• Ability to drive and travel between Bangkok and Nakornratchasima a few times a week.
• Excellent interpersonal skills and high creativity.
• Bachelor's degree or higher in Marketing Food Science. Food Technology or related.
• More than 10 years experienced in the management of customer service or Sales and business development in the food industry.