Relationship Manager Specialty Deposits

RELATIONSHIP MANAGER SPECIALTY DEPOSITS

WHAT IS THE OPPORTUNITY? The Special Deposits Relationship Manager position develops and manages relationships within the Escrow, Title, Homeowner Association Property Management, Commercial Property Management, 1031 Exchange Accommodators, and Contractor Retention Escrows business segments for City National Bank. This key position is responsible for actively meeting the needs of both existing clients and prospective clients by presenting a variety of product solutions and providing responsive and exemplary service.

The Relationship Manager manages the profitability and portfolio risk of the overall relationship and is responsible for the continued profitable growth of the assigned portfolio through active calling efforts, service and referrals. Adeptly identifying and promoting solutions to customer needs and maintaining an active calling program is essential for success. This position requires a high level of relationship management, communication, presentation and influencing skills and experience.

The position may approve transactions within delegated authority.

• Focus to develop New Deposit Relationships. Prepare a Relationship Plan and calling schedule for each client or prospect in conjunction with the strategic business development program. Identify business opportunities and solicits referrals for Treasury Services or other Bank products or services from existing customers, a network of referral sources, and other professionals in the industry. Develop a strong understanding of company, industry, business and needs to assist in client calling efforts.
  
  Set objectives for each relationship in terms of revenue / deposit contribution, etc.
• Call on existing or prospective clients to discuss and promote Treasury Services and other Bank products and services in order to establish a total client banking relationship. Discuss opportunities and general business conditions; may assist in forecasting clients' Treasury Services, credit and other banking needs to develop solutions to serve their financial needs. Partner with in product specialists, as necessary.
• Negotiate transactions; price Treasury Services products and services; documents and closes loan transactions. Utilizing approved pricing models as set by Treasury Services Deposits to assure profitability to CNB. Loans will meet bank guidelines and policy in regards to pricing and structure. Proposal to be reviewed with team leader and or department manager.
• Ensure conformance with Bank policy and regulatory requirements. Exercise sound credit and risk judgment in approving transactions. Ensures the quality of all business introduced to the Bank.
• Represent the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate. Including trade shows, lunch and dinner association meetings as required for successful marketing of CNB.
• Interface and partner with other Bank departments as necessary. Define responsibilities and coordinates objectives for all product areas in a relationship or transaction. Resolve all client needs and any internal issues.
• Maintain and update Mycnb with sales calls for prospects and clients. Monitor and analyze relationship results and account activities. Determine client profitability. Make a recommendation regarding accounts to be further developed or eliminated. Prepare reports for management including providing monthly expense reports with proper detail.
• Monitor portfolio for quality, risk and adherence to policy. Work with the appropriate staff departments to resolve issues.
• Maintain awareness of competitive products, practices, rates and changes in market conditions.
• Analyze problem areas and meets with client to develop solutions to minimize loss exposure.
• Relationship in portfolio may contain numerous accounts requiring extensive operational expertise to manage workflow to match client needs, risk control and maximize cross selling potential.
• NEW Business Calling Effort:
  Pro‑actively identifies, develops and builds NEW profitable relationships with clients consistent with the objectives of the division and the Bank to retain and deepen client relationships.
• RETENTION Calling Efforts:
  Actively works with existing clients and develops prospects consistent with the Treasury Service business strategy to expand existing relationships and deposits to the Bank.
• MYCNB, record keeping and proper call report, expense report documentation follow up. Including all bank required training courses.

• Bachelor's Degree or equivalent
• Minimum 3 - 5 years relationship management of Treasury Services Deposits based clients / portfolio in a financial services company
• Minimum 2 years of Treasury Services Deposits product sales and new business development in a financial services company

• Solid understanding of all Treasury Services…