Field Service Coordinator

Field Service Coordinator (Project Management)

The Field Service Coordinator will be supporting technicians conducting electrical testing projects, ensuring compliance with NETA standards, safety regulations, and client requirements. This role involves scheduling field service (FS) jobs in Salesforce (SFL), coordinating technician and equipment schedules, managing documentation, and collaborating with technicians and clients to ensure successful project execution.

• Schedule FS jobs in Salesforce (SFL) with customers, coordinating FS team schedules, equipment, and materials to ensure timely completion of electrical testing for equipment such as transformers, circuit breakers, and protective relays.
• Enter and manage work orders, including purchase orders, drawings, estimate forms, and job site pictures, ensuring accurate and complete documentation using software like Power
  
  DB, Salesforce, or Microsoft Office Suite.
• Track project materials and equipment calibration to ensure availability and compliance with NETA standards.
• Collaborate with the Service Support Manager and Health/Safety Advisor to ensure adherence to NFPA 70E, OSHA, and NETA safety protocols, including coordinating safety training and orientations for project teams.
• Maintain constant communication with clients regarding schedules, customer responsibilities, and project updates, ensuring courteous and professional interactions.
• Coordinate labor and transportation resources, scheduling technicians and equipment to be on site as needed, and ordering and coordinating the delivery of materials and site equipment in a cost‑effective manner.
• Monitor project progress, update schedules, and report status to the Service Support Manager.
• Assist in preparing budgets, tracking expenses, and maintaining client communication logs to support cost control management.
• Review work orders to ensure accurate data capture for labor and other project details as part of quality assurance/quality control (QA/QC) processes.
• Complete technical report writing and maintain detailed logs of all projects for accurate and timely reporting.
• Identify and implement process improvements to enhance project efficiency and effectiveness.
• Provide support outside of normal business hours and on weekends as needed.
• Perform various other duties as required.