Facilities CMMS Coordinator

Overview

The Facilities CMMS Coordinator serves as the primary administrator for the Computerized Maintenance Management System (CMMS) through the creation, design, and maintenance of work order data. This position plays a key role in promoting efficient maintenance workflows and supporting Facilities and Planning Services through effective system coordination.

include the following. Other duties may be assigned.

• Oversee daily CMMS operations, including system configuration, user access management, and troubleshooting software issues including user, requestor, area, and equipment information, requests, work orders, and preventative maintenance schedules.
• Responsible for managing the front desk, handling incoming telephone calls, greeting visitors to the office, and providing necessary information, as well as distributing keys and access cards exclusively to contractors.
• Regularly update and maintain all data entered into CMMS.
• Train maintenance staff and other users to effectively use the CMMS platform, providing ongoing technical support.
• Assist the Assistant Directors and managers of the department with the Exterminator request housing and the Main Campus policy and procedures.
• Establish and maintain regular communication with department managers and technicians using radio communication systems.
• Design and run reports regarding work orders and equipment maintenance status, as needed or at the request of management.
• Manage the lifecycle of work orders from creation and assignment to tracking and completion, ensuring technicians have accurate instructions.
• Provide general administrative and clerical support to the Facilities and Planning Operations Office.

This position has no supervisory responsibilities.

• Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values.
• Proficiency in the use of personal computers and related software applications, including standard office applications and database systems.
• A thorough knowledge of:
  Business English and arithmetic; general office methods, procedures, and practices.
• Ability to manage tasks efficiently while working in a busy, dynamic office setting.
• Strong written and verbal communication skills, with the ability to read, write, and prepare documentation appropriate to the responsibilities of the position.
• Ability to collect, analyze, and compile data, and to prepare clear, accurate reports.
• Strong interpersonal skills with the ability to work collaboratively and professionally with faculty, staff, students, and external stakeholders from diverse backgrounds.
• Strong organizational skills with strong attention to detail and accuracy.
• Professional telephone etiquette and experience handling inquiries in a customer-service-focused environment.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to develop, implement, and maintain effective recordkeeping systems and procedures.
• Strong problem-solving skills, including the ability to respond to and resolve customer concerns and complaints.

The physical demands described here must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to stand; walk; sit. Requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.

The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, or unpleasant odors. The noise level in the work environment is usually moderate but can be loud k normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.

Bachelor’s degree from an accredited four-year college or university; or four or more years related experience and/or training; or equivalent combination of education and experience.