Resident Services Coordinator

Dream Big Property Management is hiring a Full-Time Remote Resident Services Coordinator to start immediately. Grow with us and learn the property management business from the ground up, with a professional, well-regarded, growing company in the Inland Empire of Southern California.

To Apply … Submit your resume via email to  along with a cover letter explaining why you would be a good fit for the Dream Big Team.

JOB TYPE: Full-time (with growth opportunities in leadership as business scales)

REPORTS TO: Operations Manager or Property Manager

LOCATION: Remote (Global team member)

COMPENSATION: Negotiable

REQUIREMENTS: No real estate license required, but having one will expand your opportunities with us!

RESONATE

Are you someone who …

• Radiates a calm, steady presence when others feel stressed or confused?
• Prompts people to open up to you, finding you friendly and engaging and trustworthy?
• Naturally looks to checklists and timelines and feels anxious when steps get missed?
• Is detail-oriented with a knack for making sure written contracts include ALL the most important details?
• Communicates clearly, professionally, and empathetically in writing?
• Immediately jumps in to help for the benefit of the team?
• If you…
• Embrace a dynamic environment and new daily challenges,
• Soak up inspiration when you are around people with big ideas,
• Are fiercely loyal and protective of your workplace,
• Crave the opportunity to develop yourself personally every day,
• And long for an environment that fosters career growth from within …

… Then you might be our next Resident Services Coordinator!

You are the tip of the spear
for the Resident Experience at Dream Big Property Management.

Your mission is to ensure every resident interaction is handled promptly, accurately, and professionally
, and that all resident-related workflows — applications, leases, move-ins, move-outs, renewals, and ongoing communications — are executed with precision.

You own your systems and processes and you are trusted and empowered to make things run efficiently, to tweak and improve where necessary, to remove operational friction.

This role is critical to delivering on Dream Big’s core values, which include: Treat People Right,Own the Outcome, andHave the Heart of a Teacher.

RESPONSIBILITIES

• Serve as the first line of response for inbound resident communications via phone, email, text, DMs.
• Respond to resident inquiries within company response-time standards (same business day whenever possible).
• Triage issues appropriately:
• Resolve directly when possible
• Direct to Maintenance, Field Services, Operations, or Property Manager with clear context and documentation
• Maintain a professional, empathetic, and solution-oriented tone at all times.
• Document all meaningful resident interactions in company systems (Rentvine, Aptly, Notion as applicable).
• Send standardized notices and communications (policy reminders, process explanations, next steps).

Lease Applications & Screening Support

• Oversee the lease-application process in pursuit of Dream Big’s efforts to fill vacancies within 7 days of start of marketing.
• Monitor incoming lease applications daily.
• Review applications for completeness and accuracy.
• Communicate promptly with applicants regarding missing or incomplete items.
• Pursue missing items until received, withdrawal, or deadline expires.
• Coordinate reference checks and background screening processes according to company standards.
• Ensure application data is correctly entered and stored in Rentvine and related systems.
• Maintain fair-housing-compliant, process-driven handling of all applicants.
• Communicate application status updates clearly and professionally.

Move-Ins

• Prepare and assemble complete lease packages of approved residents for Property Manager to evaluate.
• Coordinate lease-signing logistics (e-signature workflows, deadlines, reminders).
• Ensure all required documents, disclosures, and addenda are executed and stored properly.
• Coordinate utility setup confirmations and ancillary services where required.
• Update all company systems to reflect resident onboarding (Rentvine, portals, databases).
• Confirm move-in readiness with Field Services and Operations prior…