Area Supervisor

About Ross

Ross is a leading off‑price retail chain with over 2,200 stores and a commitment to providing high‑quality brands at exceptional savings. We value our people, promote growth, embrace diversity, and offer continuous learning opportunities.

As a member of Store Leadership, the Area Supervisor is responsible for opening and closing the store, supervising associates, maintaining a friendly environment, ensuring proper merchandise presentation, and performing all necessary operational processes.

• Safety & Security

  Practice safe behaviors, monitor the sales floor for safety, report unsafe conditions, secure building access, maintain EAS devices, test fire alarms, and respond to alarms.

• Customer Service

  Treat all customers, associates, and leaders with respect, demonstrate courtesy, and recognize associates.

• Store Presentation

  Maintain the store’s appearance, enforce the dress code, keep the store clean, and perform daily trash removal.

• Merchandising

  Ensure markdowns, receiving, processing, and placement of merchandise meet company standards; manage stockroom cleanliness; assist with floor moves and promotional signs.

• Loss Prevention

  Maintain a strong loss‑prevention presence, safeguard confidential information, use PVM and conduct package inspections, and execute best practices.

• Front‑End Operations

  Execute best practices on the front end, train associates, control break schedules, ensure equipment functions, maintain supplies, and train on “Scan & Bag.”

• Fitting Rooms

  Maintain cleanliness, audit garment tags, ensure go‑back compliance and proper tagging.

• Administrative Duties

  Handle cash pulls, bank deposits, refund approval, payroll edits, associate scheduling, and other store‑manager tasks.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic math skills for retail calculations.
• Willingness to work evenings and weekends.

• Use equipment including PDTs, registers, PC.
• Spending up to 100% standing, walking, moving.
• Regularly bend, squat, kneel, climb, carry, reach, stoop.
• Occasional lift >25 lbs; stockroom shifts >20 lbs.
• Use janitorial equipment, rollers, ladders as needed.

Retail associates and stockroom leads (where applicable).

This job description is a summary of the primary duties and responsibilities and is not an all‑inclusive list. Contents may change at management’s discretion.

Ross is an equal‑employment‑opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to diversity, inclusion, and compliance with all applicable anti‑discrimination laws.