CA Pharmacy Manager - Store

Overview

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

Job Purpose And

Summary:

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.

Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

• Lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities.
• Support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success.
• Consistently exhibit best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines.
• Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts with coaching and follow-up to strengthen performance measures.
• Support safe and accurate prescription fulfillment by following pharmacy workflow procedures and safety guardrails at every workstation.
• Contribute to positive patient experiences by showing empathy and genuine care, and coaching the team to do the same; collaborate with the patient’s total healthcare team and proactively resolve insurance and/or medication issues.
• Offer and deliver immunizations and identify, engage, and support Pharmacy Technicians to learn to immunize.
• Manage pharmacy inventory with emphasis on protecting cold chain products; ensure adherence to inventory best practices.
• Conduct onboarding for new Technicians and Pharmacists for the store and district, including training on CVS workflow and ensuring timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations; escalate issues as needed.
• Partner with the Store Manager to maintain a healthy talent pipeline and ensure cross-trained colleagues complete required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists (DPSs) where applicable; deliver annual performance reviews and close gaps as needed.
• Maintain a safe, inclusive, and engaging team dynamic; write or oversee pharmacy scheduling and ensure scheduling aligns with business needs.
• Review business reporting for operational insights and develop action plans to close gaps in workflow, service, patient care, and compliance.
• Establish a culture of safety, empowerment, and inclusion; encourage feedback and take relevant action.
• Maintain relevant clinical and technical skills and pursue opportunities to expand knowledge to support patients.
• Support access to care and improve patient outcomes through pharmacist-delivered clinical care such as testing and prescribing services where permissible.
• Understand and comply with all applicable laws, regulations, standards, and CVS Health policies to support patient safety and protect privacy and security.

• Active Pharmacist License in the state where the Store is located
• Active National Provider Identifier (NPI)
• Not on the DEA Excluded Parties list
• 1-2 years of experience as a Pharmacist

• Regular and predictable…