Project Manager, Business Management, Operations Manager

Bonus:10%-30% based on hitting EBITDA goals

Department:
Operations
- Reports To:

COO

Location:

Full time On-site – River Grove, IL

FLSA Status:
Exempt ---

The Project Manager supports the wholesale business by leading cross-functional projects that improve efficiency, customer service, inventory performance, and profitability. This role partners with Sales, Purchasing, Warehouse, Logistics, Accounting, and Customer Service to plan, execute, and deliver projects on time and within scope. The Project Manager is responsible for managing timelines, communicating updates, tracking risks, and ensuring teams stay aligned from kickoff through completion.

• Lead end-to-end wholesale projects from planning through execution and closeout, including process improvements, system updates, operational rollouts, and customer initiatives.
• Define project scope, goals, deliverables, timelines, budgets, and success metrics; build project plans and drive accountability across teams.
• Facilitate project meetings, track action items, remove roadblocks, and keep stakeholders aligned.
• Partner cross-functionally with Sales, Operations, Purchasing, Inventory, Finance, and IT to translate business needs into clear workflows and deliverables.
• Identify operational bottlenecks and improvement opportunities across ordering, receiving, picking/packing, shipping, and invoicing; support scalable continuous improvement.
• Create and maintain SOPs, training materials, and communication plans to support successful rollouts and adoption.
• Track progress through dashboards and KPIs, document decisions/risks/changes, and provide clear updates to leadership.
• Support customer onboarding and fulfillment improvements; coordinate with vendors and third-party partners (freight, warehousing, packaging, systems).
• Proactively manage project risks, dependencies, and scope changes, communicating impacts to cost, timeline, and resources.

• 4+ years of project management experience (operations, distribution, wholesale, or supply chain preferred).
• Strong ability to organize complex work and manage priorities.
• Excellent communication skills (written, verbal, and presentation).
• Proficiency in project tools and reporting (Excel/Google Sheets, Smartsheet, Asana, , Trello, or similar).
• Comfortable working with data and operational metrics to drive decisions.

• Experience in wholesale distribution, warehousing, logistics, retail supply chain, or B2B fulfillment.
• Familiarity with ERP systems (examples: Net Suite, Acumatica, SAP, Microsoft Dynamics, etc.).
• Lean, Six Sigma, or continuous improvement experience.
• PMP certification or equivalent training (preferred, not required).

• Ownership and follow-through
• Operational mindset and process discipline
• Problem-solving and root-cause analysis
• Attention to detail with “big picture” awareness
• Ability to thrive in ambiguity and manage change

• Ability to work in an office and warehouse environment as needed.
• May require walking warehouse floors, observing workflows, and supporting implementations.
• Ability to sit/stand for extended periods and use standard office equipment.

• Opportunity to lead high-impact projects that directly improve customer experience and operational performance.
• Collaborative environment with cross-functional exposure to Sales, Operations, and Finance.
• A chance to build scalable systems and processes as the wholesale business