Patient Care Coordinator

Position: Patient Care Coordinator I
Ortho Pediatrics Specialty Bracing:

As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession. We have recently joined forces with Ortho Pediatrics as their Specialty Bracing division to help more KIDS!

Our Vision:

To be recognized as the premier provider of pediatric orthotic and prosthetic services and products in the United States.

Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable for providing only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves.

Position Description:

Our Patient Care Coordinators are our first point of contact with our patients and referral sources and are the face of our company. To be successful in this role the Patient Care Coordinator will enjoy interacting with children, be detail oriented and have strong organizational and people skills. In this role the ability to multitask in a fast-paced environment and being a team player are integral.

A high level of discretion to maintain confidentiality of sensitive information is a desirable attribute; along with the ability to work with minimal supervision, handle pressure and meet deadlines.

Core Responsibilities:

Customer Service:

• Greeting patients
• Checking patients in and out
• Multi-line phone coverage
• Liaison for referring physicians/groups
• Register patients by collecting insurance information, demographics, etc.
• Detail oriented
• Able to provide general company and services information
• Good verbal and written communication skills
• Compassionate, efficient, and professional
• Initiate product delivery to patients at checkout, including contact with referring physician and/or insurance companies.

Administrative:

• Verify patient insurance and initiate prior authorizations
• Collect patient balances
• Coordinate with referral sources to obtain physician schedules
• General chart maintenance using Athena software
• Scan and upload documents to electronic chart
• Support the clinic staff and office flow
• Chart checks for fitting appointments using the standard checklist form
• Work closely with billing team to ensure all documentation for claims are uploaded
• General office organization
• Following standard practices to deliver patient devices
• Ability to multi-task
• Adaptable to a dynamic environment
• Exceptional computer skills
• Maintain HIPAA compliance

Schedule Maintenance:

• Coordinate and schedule all appointments.
• Review patient no shows daily: call, document, and reschedule appointments

Education/Experience: High School or Associate Degree; related experience and/or training.

Position Requirements:

• Entry Level - experience in a healthcare environment a plus
• Computer competency skills (Excel, Word, Outlook)
• Excellent organization and communication skills
• Ability to manage multiple tasks
• Excellent customer service skills
• Professional phone manner
• Ability to work well with others

Benefits Offered for Eligible Employees:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & Short-Term Disability
• Life Insurance and AD&D
• Retirement Savings Plan
• Paid Time Off (PTO) & Holidays

Equal Opportunity Employer:

OPSB is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.