Police Dispatcher

Overview

First Review:
Open Until Filled

Application Procedure: Apply onpd.org

Compensation

$62,788 - $76,319 annually

5% Intermediate POST Dispatcher Cert OR

10% Advanced POST Dispatcher Cert

$100.00 Monthly Bilingual Stipend

Under direction, receives and transmits requests for assistance, dispatches personnel and equipment, maintains records, prepares reports, performs such other duties as may be required.

This classification is distinguished by its responsibility for answering calls from the public and transmitting requests for assistance to appropriate police personnel. An employee in this classification operates transmitting and receiving radio equipment and rotates through various shifts.

Members of this law enforcement agency hold positions of high public trust. It is imperative that all, on-duty and off-duty, conduct themselves in such a manner that does not bring disrepute on this agency or the professional image of law enforcement.

• Regular and predictable attendance.
• Work in harmonious work relationship with other personnel and agencies.
• Manages the trust, faith and confidence of the administration.
• Support and enforce the administrative and operational policies of this agency.

• Receives emergency messages, securing and recording information as to location and type of emergency or incident and dispatches personnel and equipment according to standard operational procedures established by the department
• Requires no hearing, speech, or visual impairment.
• Maintains two-way radio communications with units on routine or emergency situations and general activities.
• Receives complaints and requests for assistance and information from citizens at the public counter and by telephone.
• Maintains and types various logs and prepares reports such as lost and found property and extra patrol requests.
• Work with confidential information.
• Takes clear and complete messages and screens calls.
• Assist Office Manager with the completion of various clerical functions.
• Work with minimal supervision.
• Independently compose letters and prepare reports.
• Attend special training related to job function and disseminate information both verbally and in writing.
• Performs other related duties as required.

• Knowledge of:

• Modern office equipment and procedures;
• Filing systems and file maintenance;
• Police and emergency operations and activities;
• Operation of computer equipment and data entry including CLETS;

• Ability to:

• Work mandatory overtime;
• Speak clearly, distinctly and grammatically;
• Keep clear and accurate records;
• Understand and carry out written and verbal instruction;
• Work under stress. Deal effectively with the public in routine as well as stressful situations;
• Work varying shifts;
• Reach a minimum height of 6 feet;
• Lift up to 75 pounds. Bend, twist and stretch;
• Effectively interpret oral and written directions;
• Work independently, making independent decisions;
• Establish and maintain cooperative working relationships with those contacted in the course of work;
• Type at a minimum speed of 45 WPM;
• Learn radio and other applicable codes within the first two month training period;
• Read, understand, and interpret maps including varying locations and directions;
• Maintain confidentiality.

• Education equivalent to graduation from high school.
• One year of clerical experience or satisfactory completion of specialized clerical courses.

Must live within 35-mile radius of City Hall.

Possession of, or ability to, obtain and maintain a valid California Driver’s License.

• Field environment: travel from site to site. While performing the duties of this job, the employee may have to travel to attend training courses.
• Office environment:
  The employee will also work in a busy office environment with constant interruptions; noise level can be moderate to noisy.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may…