Customer and Trading Manager - Supermarket

Customer and Trading Manager - Small Supermarket

Join to apply for the Customer and Trading Manager - Small Supermarket role at Sainsbury’s

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. The result is a rewarding work experience for colleagues and a next‑level shopping experience for every customer who walks through our doors.

• Working closely with a small team of managers to ensure the store runs like clockwork every day.
• Taking responsibility for the day‑to‑day running of the store, often as the only manager on duty with full shop accountability.
• Working alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• Managing people – overseeing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Supporting other stores on an occasional basis within our close‑knit network.

• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Excellent customer service skills and ability to coach a team to do the same.
• Track record of delivering KPIs or other performance indicators.
• Experience managing disciplinaries, performance issues and employee‑relations matters.
• Comfortable leading operations and operating independently in the absence of senior management.

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience leading a team in a fast‑paced, customer‑facing environment – motivating others, driving performance and keeping operations running smoothly.
• Operational leadership skills – taking responsibility for store operations when senior managers are absent.
• Proven success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
• Experience managing employee‑relations issues, including performance and absence management.

Salary will be dependent on your experience, store size, complexity and location. In addition we offer a range of benefits for our managers:

• Discount card – 10 % discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15 % on selected days.
• An annual bonus scheme based on store and individual performance.
• Free food and hot drinks for all store colleagues.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4‑7.5 % of your pension contributions.
• Sainsbury’s share scheme – discounted investment opportunities.
• Well‑being support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – connect with peers to grow and develop.
• Cycle‑to‑Work scheme – purchase a bike and equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

We are dedicated to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. To support this commitment, we offer enhanced discretionary leave for families, support for carers, a range of development opportunities – mentorship, training and career progression pathways – and celebrate diversity through initiatives and events. Learn more about our commitment to inclusivity by visiting our inclusive workplaces page
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Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Mid‑Senior level

Full‑time

Finance and Sales

Retail