Bank Receptionist - North Surgery

Bank Receptionist - North House Surgery

Go back Harrogate and District NHS Foundation Trust

The closing date is 12 February 2026

A GP bank receptionist plays a vital role in managing the front desk and ensuring smooth operations in a healthcare setting.

• Greeting Patients
  :
  Welcoming patients as they arrive, providing a friendly and professional first point of contact.
• Appointment Scheduling
  :
  Managing the appointment booking system, scheduling patient visits, and ensuring accurate records.
• Patient Registration
  :
  Collecting and updating patient information, ensuring confidentiality.
• Communication
  :
  Answering phone calls, responding to queries, and directing calls to appropriate departments or practitioners.
• Admin Support
  :
  Assisting with office tasks such as filing, data entry, and handling patient forms.
• Billing and Payments
  :
  Assisting with billing inquiries and processing payments for services rendered

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.

Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards

Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.

Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Please see more details in the attached job description and person specification. If you have any questions, please contact Clare Collins on

NA

• Ability to communicate in a professional and caring manner
• Capable of dealing with sensitive or confidential matters
• Knowledge of medical terminology and prescription medications
• Experience of reception work
• Experience in a caring/medical background

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Harrogate and District NHS Foundation Trust