Assistant Community Manager

Overview

The onsite Assistant Community Manager assists in the everyday questions and needs of the residents; serves as liaison with staff and vendors; performs site reviews and processes covenants compliance correspondence; attends scheduled Board meetings (as requested) and supports the Association’s community management team through timely completion of assigned administrative and project duties.

Compensation: $22-25/hr

Notes: First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Acknowledge and greet all residents and guests in a friendly, courteous manner.
• Handle questions or calls from board members, homeowners and vendors or refer to the appropriate staff member for assistance.
• Monitor security cameras and take action if inappropriate behavior of a member is noted.
• Inform CM or other senior staff member of any injury or behavior incident, complete incident report and/or call law enforcement or emergency crew as needed.
• Consistent use and maintenance of information in Connect, Tasks and other First Service database programs as assigned.
• Create clear, concise, professional and accurate written communication to residents in a timely manner.
• Move management; perform move coordination duties as assigned.
• Perform site reviews and related correspondence and follow-up as assigned.
• Package management; track delivery, notify residents of packages and conduct daily package audits.
• Support staff to complete administrative duties.
• Support staff to receive and process ARC applications.
• Maintain and generate all required association and management reports.
• Operate and manage the Access Card and Directory Access system.
• Make every attempt to enforce rules and regulations in a professional manner.
• Assist with light general maintenance and set up as required.
• Process reported maintenance items to appropriate staff member or vendor.
• Inventory and maintain adequate level of all supplies.
• Maintain an organized and clean workspace according to company procedures.
• Complete company training as assigned, attend all mandatory company functions and adhere to First Service Residential Standards of Operation.
• Other duties assigned as needed.

• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire and demeanor at all times.
• Demonstrates effective communication skills consisting of oral, written and listening skills.
• Demonstrates problem-solving abilities.
• Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
• Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point.
• Demonstrates organizational skills and ability to independently prioritize daily workload.
• Must work effectively and communicate with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and;
  
  respecting the diversity of our workforce in actions, words and deeds

Must have a minimum of a GED or a High school diploma.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit or stand for extended periods…