Dairy Management

Overview

The Dairy Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Dairy Department. He/She coordinates human relations for the Dairy Department and ensures execution of all company and department policies and procedures on a timely basis.

• Acknowledge, greet, and engage guests as the first and most important responsibility when a guest enters the department
• Hire, train and manage performance of team members
• Communicate information distribution to the entire department
• Maintain a positive atmosphere, spirit and morale within the department
• Demonstrate effective leadership by managing time and delegation
• Develop team members and future leaders utilizing available materials and systems
• Support and execute division concepts and programs
• Accountable for executing and meeting financial goals
• Identify opportunities throughout the store and within the department
• Ensure quality and consistent product availability and solutions for guests
• Safeguard, control and monitor all department assets; ensure policies and procedures are implemented for asset control
• Practice safe work habits; maintain store cleanliness, organization, and a safe work environment; encourage others to do the same
• Ensure department systems and processes are utilized consistently and correctly
• Direct department leadership team meetings to effectively plan production and promotion goals
• Verify team member schedules against business needs
• Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management
• Verify books and manuals are kept updated
• Oversee inventory process and reporting
• Oversee adherence to Food Safety Procedures
• Approve all purchase orders and maintain adequate levels
• Maintain stock levels; keep shelves full of ad merchandise and back stock items
• Ensure proper rotation procedures are enforced
• Ensure tags are properly placed and in good condition
• Demonstrate good conflict management skills
• Perform other duties assigned by upper management

• Must be 18 years of age or older
• High School Diploma or equivalent
• Minimum of 1 year’s experience in grocery or dairy department
• Ability to work the scheduled work shift as needed to meet store guest and team member needs
• Ability to work and communicate with all levels of management and subordinates professionally
• Ability to self-motivate, problem-solve and work with minimal supervision
• Physical ability to perform duties including bending, squatting, standing, lifting to 5 feet, climbing, pushing, pulling, and walking
• Ability to lift and carry items weighing up to 75 lbs. and push/pull up to 100 lbs
• Ability to work within a freezer and/or fridge for extended periods
• Technical skills to perform basic math and computer tasks (Word, Excel, Email)
• Ability to work in a fast-paced but efficient and controlled manner
• Must maintain Certified Food Safety Manager certification
• Bilingual English/Spanish is a plus
• Ability to receive phone calls at home
• Flexibility to work varied hours/shifts, including weekends and holidays
• Must attend meetings, including out-of-town with possible overnight stays
• Must be able to transfer to another store within the area
• Ability to function as a team member and collaborate effectively