Core Network Infrastructure - NOC Engineer Lead

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more.

Headquartered in Brisbane with a crew of over 400 people spread across Asia‑Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain.

Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role

This is an exciting, high‑growth opportunity for a Core Network Infrastructure - NOC Engineer Lead to solve real‑world networking challenges while collaborating with global teams. Reporting into the Network Operations Centre Manager, this role will be responsible for providing technical leadership within the team. You’ll take ownership of complex technical network issues, think creatively to identify and implement solutions, and deliver exceptional support experiences to customers.

You’ll work both independently and collaboratively in a dynamic environment that values innovation, reliability, and continuous learning. This position is ideal for an experienced engineer looking to advance their career within a global technology company that fosters a strong engineering culture and a supportive, customer‑focused team.

As a Core Network Infrastructure - NOC Engineer Lead, you’ll play a key role in providing advanced technical expertise and leadership within the team. Building on the core responsibilities of a NOC Engineer, part of your focus will be on efficiently diagnosing and resolving network incidents and customer‑escalated issues through tickets, delivering technical solutions. You’ll mentor junior team members, share best practices, and guide them in handling complex technical challenges, including remote troubleshooting sessions when needed.

This role plays a vital part in maintaining the stability of Megaport’s production network, ensuring uptime and performance and resolving complex network incidents. Leveraging your deep technical knowledge, you’ll manage escalated cases and critical alerts, collaborating with cross‑functional teams to develop innovative solutions for complex scenarios. Additionally, you’ll contribute to the creation and maintenance of comprehensive documentation, helping to enhance team knowledge, processes, and overall service quality.

• Diagnose and resolve complex network and customer issues across all company products and services, using a variety of monitoring tools.
• Perform remote troubleshooting sessions to resolve network issues efficiently.
• Plan, process, manage and implement network changes prescribed by Megaport Engineering and third‑party suppliers.
• Provide advanced technical solutions and ensure the timely resolution of escalated tickets and alerts.
• Identify recurring issues and contribute to root cause analysis and long‑term preventive solutions.
• Escalate cases to the Level 3 engineering team when necessary, ensuring smooth handover and communication.

• Provide escalation support for Technical Support Engineers and other internal business units, ensuring customer issues are responded to quickly and accurately.
• Collaborate with Technical Support Engineers and key business units…