Director-PMG Practice Operations- Cancer Care

Location Address: 2400 Unser Blvd, Rio Rancho, New Mexico 87124, United States of America

Summary: Responsible for assisting with the analysis, planning, implementation and evaluation of new business models and processes involved in clinic operations in CNM. Responsible for leading and participating in cross functional strategic, tactical and performance improvement planning. Oversees implementation and ongoing measure of same. Collaborates with PMG, Service Lines and other departments for projects and programs as needed. This position may also provide interim DPO support to Service Lines and sites when needed

Job Description:

• Assists service line administrator and medical director in defining the clinical outcomes measures for areas of responsibility. Accountable for achievement of those measures.
• Work collaboratively with the clinical & clerical staff within clinics, Service Lines, Quality Management and Care Coordination Services in order to achieve optimal utilization of clinic services and to achieve performance targets.
• Develops new programs and services, as care delivery needs change in collaboration with other ambulatory managers, inpatient administration, as well as members of the CDS administrative leadership team. Coordinating with various inpatient functions as required.

• Develop and prioritize key clinical focus areas (org, business unit and dept)
• Develop key clinical outcome and in-process measures
• Develop action plans based on critical x analyses
• Oversee required results/Enforce accountability
• Monitor and review clinical outcome and patient safety measures.
• Champion continuous improvement activities
• Accountable for the achievement of customer loyalty results in areas of accountability
• Collaborate with service line teams to develop patient-centric care processes across the care continuum
• Accountable for ensuring areas of accountability effectively deploy the customer loyalty bundle
• Teaches and leads continual process improvement and customer service processes. Involves the physicians and staff in improving daily operations of the program based on voice of the customer feedback

• Develop and prioritize key focus areas (org, business unit and dept)
• Develop key customer loyalty outcome and in-process measures
• Develop action plans based on critical x analysis
• Monitor and review customer satisfaction results
• Oversee required results/Enforce accountability
• Champion continuous improvement activities
• Develops and is accountable for the financial outcome of areas of accountability. This includes leading the planning and budgeting processes and accountabilities for budget administration and outcomes. This would include any potential impact to inpatient and ambulatory services.
• Collaborates with service line medical director on provider satisfaction, engagement, and turnover.
• Develops education plan for self and collaborates with clinical and clerical teams to develop education plan for individuals and the team.
• Mentor and coach direct reports and others to assist with their performance improvement and achievement of departmental and organizational goals, including oversight of budget development and adherence and remove organizational barriers and obstacles.

• Assists in the development of FTE budget and staffing plans.
• Develop action plans for employee satisfaction
• Oversee required results/Enforce accountability
• Manage physician integration
• Assist in development of recruitment plans
• Foster communications among management
• Oversee turnover trends and reasons
• Reinforce manager engagement
• Develops and is accountable for the financial outcome of areas of accountability. This includes leading the planning and budgeting processes and accountabilities for budget administration and outcomes. This would include any potential impact to inpatient and ambulatory services

• Develop operating budget. Develop FTE budget and for review and approval staffing plans
• Review operating budget variance trends & macro action plans (revenue & expense). Develop action plans when necessary.
• Oversee required results/Enforce accountability
• Review charge capture denial trends and develop macro action plans
• Ensure charge master is updated appropriately
• Coordinates the development of operational and financial goals and plans for areas of responsibility and facilitates monitoring progress toward achievement. This includes liaison, and advocacy activities between outpatient
• Responsible for the daily operations and financial performance of PMG sites, including administrative focus for the service across the insurance, primary care, specialist, inpatient and aftercare continuum. Evaluates, recommends and implements future models for development
• Directs compliance with policies and regulatory agency standards
• Participates in the strategic planning process for the service line

• Develop action plans for regulatory compliance
• Develop…