Patient Visit Specialist - Rio Rancho Resort

Location Address: 4100 High Resort Blvd SE, Rio Rancho, New Mexico , United States of America

Compensation Pay Range: Minimum Offer $15.99 to Maximum Offer $23.76

Now hiring a Patient Visit Specialist - Rio Rancho High Resort

Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Visit Specialist to support the Montgomery Clinic team with visit closure activities, ensuring seamless coordination of patient care while delivering an exceptional experience. This role plays a key part in guiding patients through the next steps ordered by the clinician. The ideal candidate will have advanced scheduling expertise, including the ability to optimize schedules for accuracy and efficiency within their department.

They will be responsible for coordinating specialty and radiologic procedures, recognizing payor requirements, and securing prior authorizations, certifications, and referrals as needed.

Type of Opportunity: Full time

Job Exempt: No

Job is based: PMG - Rio Rancho High Resort 4100

Work Shift: Days (United States of America)

• Review and follow orders entered into the EHR by the clinician.
• Schedule return visits lab, radiology, STAT & ASAP appointments and advanced imaging.
• Obtain Prior Authorization/Referral per payor protocols.
• Validate patient MyChart Access.
• Print AVS as applicable with double check for HIPAA privacy.
• Collect any backend patient balance such as high deductible.
• Communicate effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered.
• Appointment reminder calls and rescheduling.
• Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations.
• Ensure check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat.
• Perform other duties as required.

Experience:

• High school or equivalent.
• Experience in the medical office, hospital, or clinic with patients and providers is preferred.
• Proficiency in prior authorization/certification/referral process is preferred.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

Professional Requirements:

• Medical terminology training or training completed within six months of hire.
• Pass annual competency exam for all areas of responsibility.
• Attend Staff meetings per department expectations.
• Requires strong organizational and multi-tasking skill sets.
• Significant customer service skills set paramount.

Abilities:

• Strong communication and organizational skills.
• Ability to multitask, manage appointments, and maintain accurate healthcare records.
• Ability to use the Electronic Medical Record (EMR) for scheduling, documentation, and communication.
• Strong customer service skills demonstrate professionalism and empathy.
• Ability to handle confidential information as outlined under HIPAA.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.