Customer Service Representative

Adecco is assisting a local client recruiting Customer Service Representative opportunities Rio Rancho, NM, 87144. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company  famous search engine, but also developing software, hardware. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for Customer Service Representative include but are not limited to:

Responsibilities for Customer Service Representative Include but are not limited to:

· Applies foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team members by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Education and Experience

Required:

Typically, a bachelor's degree or equivalent experience and/or 1-2 years related experience or master's degree. Knowledge and

Skills:

Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills. Knowledge of microcomputer hardware, basic- level knowledge of operating systems software. Demonstrated writing/correspondence skills.

· Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations.

Frequently determines methods and procedures for new assignments.

· Working independently while using standard protocol to respond to more complex customer issues.

· Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

· Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).

· Proactively assist customers to avoid or reduce problem occurrence.

· Participates in projects and provides resolution and feedback based on analysis.

Candidates for Customer Service Representative must meet the following requirements to be considered:

· Superior communication skills both written and verbal.

· Experience in customer-facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support.

· Can confidently diagnose problems to hardware FRU level.

· Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment.

· Knowledge, experience and updating Knowledge Management systems.

What's in this Customer Service Representative position for you?

· Pay: $ 19.59/hr.

· Shift: 8:00 AM - 5:00 PM Monday to Friday

· Weekly paycheck

· Dedicated Onboarding Specialist & Recruiter.

· Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Customer Service Representative is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco, apply today!

** Pay Details:**  $19.00 to $19.59 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to…