US - Customer Service Rep

Position: US - Customer Service Rep I - US4
Adecco is assisting a local client recruiting Customer Service Representative opportunities in Rio Rancho NM(Hybrid Role). This is an excellent opportunity to join a winning culture and get your foot in the door for being known for delivering innovative computers, printers, and IT solutions for consumers and businesses worldwide. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

** Key Responsibilities*
* · Independently respond to complex customer inquiries using standard operating procedures.

· Diagnose and resolve advanced hardware and software issues received through incoming customer contacts or proactive monitoring systems.

· Troubleshoot and identify faults down to the hardware Field Replaceable Unit (FRU) level.

· Collaborate with Customer Care (CC) teams to reproduce issues in lab environments where needed.

· Address technical, service, product, and customer-relations questions regarding features, specifications, repairs, parts, and options - including both current and discontinued products.

· Provide support based on customer entitlement (e.g., warranty, mission-critical agreements).

· Demonstrate superior written and verbal communication when assisting customers via phone, remote support, and e-support channels.

· Proactively help customers minimize or prevent recurring issues.

*
* Required Skills:

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* · Proven experience in a customer-facing technical support role (phone, remote, or e-support).

· Strong ability to diagnose and resolve complex hardware and software issues.

· Excellent verbal and written communication skills.

· Ability to explain technical concepts clearly through verbal descriptions.

· Demonstrated capability to mentor or train peers on new and existing technologies.

· Experience collaborating with engineering, quality, or customer care teams for issue replication and resolution.

· Familiarity with Knowledge Management tools and documentation best practices.

What's in this Customer Service Representative position for you?

Pay: $ 19.59/hr.

Shift: Hybrid Role // 8:00 AM-5:00 PM PST Mon
- Fri // Rio Rancho NM

Weekly paycheck

Dedicated Onboarding Specialist & Recruiter
· Access to Adecco's Aspire Academy with thousands of free upskilling courses.

This Customer Service Representative is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Rio Rancho NM(Hybrid Role) apply today!

** Pay Details:**  $19.59 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.