Retail Store Management Trainee

Overview

$14.50 to $18.50 per hour. This role is designed for external retail assistant managers and store managers interested in “fast-tracking” into a Store Management position. This role requires a minimum of 1 year retail management experience.

Retail Store Management Trainee:
We are seeking a Store Manager Trainee with a minimum of six (6+) months of Store Management experience. The position is accountable for the day-to-day operations of the store and promoting a positive/productive environment. This role partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations/satisfaction. The position sets the tone for a customer-centric environment.

The role involves analyzing store financial statements to ensure financial goals are met and supporting asset protection, store promotion, and customer acquisition. All employees may work with jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more. The actual pay is based on location, qualifications, and experience. This role offers hourly pay plus potential commissions and performance bonuses.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open/close the store, including cash and merchandise handling and safeguarding assets.
• Protect assets via inventory control, safety procedures, documentation, and securing customer loans.
• Administer store processes including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self-development; communicate store goals and mission to employees.
• Stay up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds; able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling).
• Demonstrated ability to supervise others; ability to work with firearms and become firearms certified.
• May be required to assist customers outside the building or retrieve products stored externally.
• Minimum Age: 18;
  High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate; flexible retail schedule including weekends and holidays.
• Store Manager Trainee will work 45+ hours per week; hours are not guaranteed.
• Computer literate; able to operate POS systems and common office machines; ability to multi-task in a fast-paced environment.
• Detail-oriented with strong organizational and analytical skills; cash handling experience; able to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Standard operating hours are typically 9:00 AM to 6:00 PM; some stores closed on Sundays.
• Earned Wage Access program available on day 2 of employment (withdraw up to 50% of wages up to seven times per payroll cycle).
• Ability to earn unlimited commission above hourly base rate.
• Paid vacation: 1 week after 6 months; additional week after 1 year; 2 weeks on each anniversary thereafter; 120 hours after five years (adjusted for local requirements).
• Sick/PERSONAL time: 8 hours after 6 months, 16 hours per year years 2-5, 24 hours after five years (adjusted for local requirements).
• Employee discounts on first day of active employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts via First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to First Cash Pet Insurance.

Commission:
The Store Manager Trainee has the potential to earn 2-8% commission based on personal gross profit; details provided during interview. Payrates comply with local minimum wage requirements. Arbitration may be required for disputes. EEO provisions apply.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It provides equal employment opportunities regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity, or any other characteristic protected by law. Reasonable accommodations are provided.