Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth.

We are curious, creative, and always on the move. If you welcome challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You will be a knowledgeable resource on tax topics and products for associates.

It would be even better if you also had:

• Multi-unit people management experience in retail, restaurant, banking, or related industries
• 2+ years as a Tax Professional

• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions
• Serve as the point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure work is completed on time with quality standards and priorities
• Train and coach associates to execute Service Standards and recognize outstanding contributions
• Lead daily team meetings and communicate essential information
• Create associate work schedules and manage timekeeping and overtime
• Prepare tax returns as required
• Conduct timely performance reviews and address performance concerns with Associate Relations Center support

• Prior experience in customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
• Annual continuing education to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset, with resilience and determination
• Flexible schedule and adaptability to business needs
• High school diploma / equivalent or higher

We invest in our people and their total well-being. Our benefits support health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You) to build healthy habits
• Neurodiversity and caregiver support
• Various discounts on everyday items and services
• Medical Coverage, 401k, and Employee Stock Purchase Plan (eligibility rules apply)
• More benefits at

We aspire to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic selves to work and belong to a larger team. You will be in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth.

H&R Block is an equal opportunity employer. We celebrate diversity in gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, and veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

Referrals increase your chances of interviewing at H&R Block by 2x.