2nd Line IT Support Engineer

2nd Line IT Support Engineer | Ringwood (BH24) | £32k – £35k | Office-Based

Join one of the UK’s fastest-growing Managed Service Providers and take your IT career to the next level! If you’re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you.

At entrust IT, you won’t just be resetting passwords — you’ll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills.

Successful candidates for this role will be required to work a Monday to Friday – 9:30 to 18:00 shift pattern.

What You’ll Be Doing:

As a 2nd Line IT Support Engineer, you’ll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support.

You will:

Diagnose and resolve 2nd line issues via remote support
Work with clients to fully understand and recreate problems
Escalate complex issues to 3rd line colleagues when needed
Monitor open tickets and drive them through to resolution
Support a wide variety of clients, infrastructures, and technologies
Occasionally visit customer sites (no daily travel!)
Every day brings something different — no two networks, clients, or challenges are the same.

What You Bring:

A logical, methodical approach to troubleshooting
Strong communication — calm, clear, confident
Ability to juggle priorities without losing focus
Experience supporting organisations of roughly 20–500 users
Full UK driving licence
Technical Skills You’ll Use Daily:

Windows Desktop & Server OS
Office 365 & cloud control panels
Desktop support & fault diagnosis
Networking, broadband, VoIP
Mobile device support
Backup monitoring platforms
Virtual/remote desktop solutions
Qualifications

GCSE Maths & English (C or above)
GCSE Science or Computer-related subject
Valued (but not essential):

Microsoft 365, CompTIA, or GTIA certifications
Vendor certs such as Veeam, Mimecast, Ninja One, Sophos
What’s in It for You?

£32,000–£35,000 based on experience
22 days annual leave
A friendly, collaborative office culture
Real variety — every day is different
Opportunities for professional development
High-quality tools & an environment that values good engineering
Avoid the city centre traffic!
Be part of a team where your ideas and input genuinely matter
Why entrust IT?

We’re an ambitious, growing MSP with a passion for doing IT right. You’ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed.

This is the place for you if you want:

Real influence
Interesting technical challenges
Supportive colleagues
Space to grow your career
Ready to Join Us?

Apply Now for this exciting new 2nd Line Support position for immediate consideration