Luxury Chocolate Assistant

A modern Contact Center based in Ringwood, Hampshire is looking to recruit full‑time Inbound Customer Service Advisors.

The role can become hybrid, but training will be in the office for 2–3 weeks minimum.

The main focus of the position is to assist customers with online enquiries and purchases of Luxury Chocolates and confectionery from a top UK company.

• Excellent telephone manner
• Good numeracy and literacy
• Good customer service skills
• Analytical, decision making and problem solving abilities
• Previous customer service experience is desirable but not essential as full training will be provided

On target earnings £29,184 per annum (£12.30 per hour basic plus up to £300 per month bonus).

An extra £1.15 per hour achievable as bonus.

Rotating shifts (12 week rota, 5 days & 40 hours per week).

Rota will be on a rotating shift pattern with 2 weeks notice.

Monday to Friday between 8.30am and 7pm (8 hours per day, 8.30am - 5pm, 9am - 5.30pm, 10.30am - 7pm, 11.30am - 8pm).

Saturday 8:30am to 5pm, Sunday 9am to 5pm.

• 40 hrs a week
• 5 working days
• Two weekends per month
• Full training provided and paid for
• Great Working Environment
• Accessible by bus
• Free parking off site

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward
• Cycle To Work Scheme
• Home Computing Scheme
• Dentist scheme
• Bus Travel scheme
• Eye test vouchers
• Excellent onsite training and induction
• Staff room with complementary refreshments
• Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
• Weekly dress down days
• Involvement with local charities and fundraising days / events
• Prominent Local Employer
• Excellent Training Provided
• Gain Experience
• Immediate Start
• Suitable for Retail Applicants

Job Title: Luxury Chocolate Assistant – £12.30ph plus bonus
Job Reference: 42345
Salary: £12.30 - 13.45 per hour
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