Service Coordinator

Overview

We are pleased to be working with a well established local company who are looking for an experienced Service Coordinator to work across the entire process from receiving incoming calls from customers to booking out appropriate response call.

• Handling inbound calls and emails whilst providing high levels of Customer Service at all times.
• Logging new calls and dealing appropriately and professionally with a wide range of enquiries.
• Follow up and manage schedule of outstanding service visits.
• Book engineer visits according to the nature of the service call.
• Manage field service engineers diary and work allocation within an allocated area.
• Organise additional sub-contractors / equipment at appropriate.
• Ordering of spare parts.
• Create quotations of spare parts and order as needed.
• Process engineer job parts.
• General ongoing administration.

This is a busy and fast paced role with lots of moving parts so you must be a real self starter, able to work under pressure with the ability to prioritise and react to changing situations.

You will need to be a strong communicator with a calm and professional manner and the ability to put the customer at the centre of all you do.

Ideally you will have experience working in a similar scheduling, service coordinator, help desk position or have worked across an end to end process with multiple customer touch points. This would also suit a strong administrator / coordinator with experience working with a multitude of clients.

• Full time, office based role working 9am to 5pm Monday to Friday
• 25 days plus bank holidays
• Free Parking
• Based near Ringwood town centre