Service Coordinator

We are pleased to be working with a well established local company who are looking for an experienced Service Coordinator to work across the entire process from receiving incoming calls from customers to booking out appropriate response call.

Day to day duties of Service Coordinator:

-

• Handling inbound calls and emails whilst providing high levels of Customer Service at all times.
• Logging new calls and dealing appropriately and professionally with a wide range of enquiries.
• Follow up and manage schedule of outstanding service visits.
• Book engineer visits according to the nature of the service call.
• Manage field service engineers diary and work allocation within an allocated area.
• Organise additional sub-contractors / equipment at appropriate.
• Ordering of spare parts.
• Create quotations of spare parts and order as needed.
• Process engineer job parts.
• General ongoing administration.

This is a busy and fast paced role with lots of moving parts so you must be a real self starter, able to work under pressure with the ability to prioritise and react to changing situations.

You will need to be a strong communicator with a calm and professional manner and the ability to put the customer at the centre of all you do.

Ideally you will have experience working in a similar scheduling, service coordinator, help desk position or have worked across an end to end process with multiple customer touch points. This would also suit a strong administrator / coordinator with experience working with a multitude of clients.

This is a Full time, office based role working 9am to 5pm Monday to Friday

25 days plus bank holidays

Free Parking

Based near Ringwood town centre