Technical Support Engineer Field Service

Overview

On the heels of achieving 3X growth
, Virginia Transformer is hiring to do it again!

We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding
. We’re highly selective about who joins us, because this journey isn’t for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk.

Apply below and let’s start the conversation.

Virginia Transformer is the largest U.S.

-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 5,400 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company
, we thrive on nimbleness, innovation, and tenacity.

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Virginia Transformer is seeking a Technical Support Engineer to serve as a critical technical liaison between engineering, manufacturing, sales, and customers. This role provides hands-on technical support across the lifecycle of custom power transformers — from proposal and design clarification through manufacturing support, testing, and field issue resolution.

The ideal candidate is technically strong, detail-oriented, and comfortable operating in a fast-paced manufacturing environment while supporting both internal teams and external customers.

• Provide technical support for power transformer products, including design interpretation, specifications, and application guidance.
• Support internal teams with engineering clarifications related to drawings, bills of material, test requirements, and customer specifications.
• Assist in resolving technical issues during manufacturing, testing, or installation.
• Review customer inquiries and provide timely, accurate technical responses.

• Serve as a technical point of contact for customers, sales, and project management teams.
• Support pre- and post-order technical discussions to ensure alignment with customer requirements.
• Participate in customer meetings, technical reviews, and issue resolution efforts as needed.
• Coordinate with engineering, quality, and manufacturing teams to resolve technical challenges.

• Review and support technical documentation, including drawings, test reports, specifications, and change requests.
• Ensure accurate documentation of technical issues, resolutions, and lessons learned.
• Support continuous improvement initiatives by identifying recurring technical issues and recommending solutions.

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering
  , or a related technical field.
• 2+ years of experience in a technical support, engineering, or manufacturing-related role.
• Strong understanding of electrical or mechanical systems; power transformer experience preferred.
• Ability to read and interpret engineering drawings and technical specifications.
• Strong communication skills with the ability to explain technical concepts to non-technical audiences.
• High attention to detail and strong problem-solving skills.

• Experience in power transformers, electrical equipment, or heavy manufacturing
  .
• Familiarity with transformer testing standards and customer specifications.
• Experience supporting custom-engineered products.
• Ability to work cross-functionally in a fast-paced, high-growth manufacturing environment.