Regional Manager Italia Marche​/Abruzzo or Roma

Position: Regional Manager Italia - (Marche/Abruzzo   or Roma)
Overview  Regional Manager Italy – Ideally located in Marche/Abruzzo, Rimini, Bari, Foggia, or Roma
The aim of the Regional Manager position is to act as the link between the Kelly Deli back office, our retail partners, and our points of sale. This role is responsible for managing and developing a portfolio of kiosks to ensure operational excellence across the network. Reporting to the Head of Regional Managers, you will be focused on driving performance and building strong relationships within the network.
Responsibilities   Drive like-for-like sales performance
Build strong and consistent relationships with franchise partners and retail stores
Use internal tools to analyse performance, identify weaknesses, and detect opportunities for growth and improvement in your region
Working Relationships    Department:  Regional Management
Reporting to:  Head of Regional Management
Direct reports:  None
Collaborating with:  Franchise Partners, Retail Partners, Head of RM, Country Manager, Quality, Marketing, Finance, Partnership, Owned Kiosks
Travel Requirements   80% of your time will be spent in the field supporting points of sale
Travel by car, train, or plane may be required
Depending on the size of your region, overnight stays (1–2 nights/week) may occur
What You Do    Performance Management   Guarantee the performance delivery of each point of sale in your region
Coach and support franchise partners to operate efficiently and maximise profitability
Implement company policies, quality standards, marketing initiatives, and regulatory/legal procedures
Ensure smooth communication between head office and sales outlets
Make customer satisfaction the priority of all point-of-sale actions
Act as the key contact for retailers at local and regional levels
Manage renewal of existing contracts with retailers
Share insights on market trends, new retail concepts, and competitors

Driving Performance   Actively manage kiosk KPIs, including like-for-like sales performance, range/variety analysis and correct product mix, waste management to maximise availability, TOP 20 best-seller availability, average transaction value, marketing campaign participation (target > 90%), product quality checks (visual, weight), recipe compliance (COGS control), hygiene standards, and uniform & PPE compliance
Additional responsibilities: ensure production management techniques are used to grow revenues; deploy proactive sales activities (minimum 2 tastings/day + customer interaction); support and implement sales training programmes; organise internal sales competitions to boost engagement; ensure franchise partners complete sales, customer experience, and tasting training on the e-learning platform
Retail Relationship Management   Share business updates with retail partners (sales, marketing, quality, NPD, initiatives)
Conduct 1–2 business reviews per retailer each year
Represent Sushi Daily at local level and communicate key updates
Work closely with retailers to protect brand consistency
Franchise Partner Relationship Management   Visit each franchise partner once per month
Record all visits in GEMBA
Gain partner trust and support their professional satisfaction
Coach partners on business optimisation during visits
Conduct bi-annual business reviews with follow-up action plans
Ensure compliance with global contract agreements
Introduce new partners to retail management effectively
Sign-off new franchise partners to ensure readiness
Ensure training on store regulations has been completed
Support documentation creation for kiosk operations
Implement actions from Partner Survey results & CEO Listening Sessions
Brand Excellence   Conduct monthly store visits
Carry out monthly product quality checks (food & packaging)
Coach partners on corrective measures where needed
Ensure correct deployment of marketing campaigns (target > 90%)
Ensure global quality and operational standards are respected
Ensure compliance and product/standards training is completed
(This is a summary of typical job functions and may not include all responsibilities.)
About Us  Kelly Deli, founded in 2010, is an innovative and fast-growing food retail and restaurant company. Sushi Daily - our flagship brand - is the leading European provider of fully-serviced sushi kiosks, with over 2,500 kiosks across 11 countries. Our concept offers fresh, artisan-crafted sushi made in front of customers, delivering a unique experience and premium quality.
Our

Purpose:

To help the world eat better, flourish together & dream bigger.
Values   Totally Together
Humbly Honest
Positively Passionate
Constantly Curious
Expertly Excellent
Growth Mindset
Benefits   Sushi Allowance
Wellbeing Allowance
Birthday Off
25 days annual leave + national holidays
6x Late Starts & Early Finishes
Health Insurance
Care Allowance

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