Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

We are seeking a front-line manager to lead three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business. Prior tax preparation experience is not required.

• Provide leadership over three tax offices and manage day-to-day operations, staffing, and logistics with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to develop and implement office growth plans and client growth targets, including local partnerships and community involvement.
• Recruit and interview candidates for tax office associate positions in collaboration with the DGM.
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center as needed.
• Build an engaging team environment across all offices through training, coaching, and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Strong collaboration with leadership to drive growth and client acquisition through local partnerships.
• Experience in recruiting and interviewing candidates for tax office roles.
• Ability to conduct performance reviews and address issues in partnership with the appropriate teams.
• Ability to train and coach associates, fostering a high-performing, client-focused culture.
• Strong communication skills and the ability to lead meetings and coordinate across offices.
• Schedule development and labor management across multiple locations.
• Willingness to travel between offices.
• Tax-related duties as needed after completing required tax training.

• People management experience with the ability to develop associates.
• Track record of executing growth plans and leading a growth-oriented culture.
• Strong decision-making and judgment in fast-paced environments with minimal supervision.
• Customer-centric mindset with excellent interpersonal and communication skills.
• Computer proficiency in MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• We invest in total well-being and offer benefits that support health, wellbeing, and financial wellness.
• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401(k), Employee Stock Purchase Plan, and more.
• Details at

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone belong. You will work in an exceptional environment recognized on Best Companies lists, surrounded by colleagues who support your growth. H&R Block is an equal opportunity employer and welcomes diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.